Plumbing Systems Customer Service
Resume:
Jose Ochoa
Bellflower, CA *****
********@******.***
Over 20 years plumbing experience
Drywall hanging expert
Demolition expert
Prep and paint expert
Over 30! Years overall Construction
Work Experience
Service Plumber
Mike Diamond Plumbing-Gardena, CA
March 2024 to Present
• Installed, repaired, and maintained plumbing systems in residential and commercial buildings
• Performed inspections to identify plumbing issues and determine appropriate solutions
• Collaborated with clients to understand their plumbing needs and provide recommendations for repairs or upgrades
• Utilized various tools and equipment such as pipe cutters, wrenches, soldering torches, and drain augers
• Replaced faulty pipes, fixtures, valves, faucets, toilets, water heaters, and other plumbing components
• Ensured compliance with building codes and regulations during installation or repair projects
• Diagnosed complex plumbing problems using advanced troubleshooting techniques
• Implemented preventive maintenance measures to minimize future breakdowns or leaks
• Responded promptly to emergency service calls for immediate repairs or assistance
• Maintained accurate records of work performed including materials used and hours worked on each project
• Provided excellent customer service by addressing client concerns professionally and resolving issues effectively
• Educated customers on proper use of plumbing systems to prevent future problems or damage
• Increased customer satisfaction ratings by XX% through prompt resolution of complaints
• Achieved a safety record with zero accidents/incidents over the course of employment
• Mentored junior plumbers/apprentices in best practices for installation/repair procedures
• Demonstrated expertise in diagnosing hidden leaks using specialized leak detection equipment/ methods
Lead Plumbing Technician
Sharp Plumbing & Heating-Bellflower, CA
September 2019 to February 2024
• Led a team of XX plumbers in the successful completion of plumbing projects, ensuring adherence to safety protocols and project timelines
• Managed and supervised daily operations of plumbing department, including scheduling, resource allocation, and quality control
• Implemented new procedures for efficient inventory management, resulting in a XX% reduction in material waste
• Collaborated with architects and contractors to review blueprints and provide expert advice on plumbing system design and installation
• Performed complex troubleshooting and repair tasks on various plumbing systems, including water supply lines, drainage systems, and fixtures
• Trained junior plumbers on proper techniques for pipe fitting, soldering, welding, and other essential skills
• Maintained accurate records of work performed, materials used, and time spent on each project for billing purposes
• Ensured compliance with local building codes and regulations during all plumbing installations or repairs
• Coordinated with other tradespeople (electricians, carpenters) to ensure seamless integration of plumbing systems into overall construction projects
• Developed preventive maintenance plans for commercial clients to minimize downtime due to unexpected plumbing issues
• Collaborated with suppliers to negotiate favorable pricing agreements for plumbing materials while maintaining high-quality standards
• Conducted regular inspections of existing plumbing systems to identify potential leaks or malfunctions before they caused significant damage or disruption
• Responded promptly to emergency service calls from residential or commercial customers experiencing urgent plumbing issues such as burst pipes or sewer backups
• Provided excellent customer service by addressing client concerns professionally and resolving any issues related to completed work
• Utilized advanced tools such as drain cameras or leak detection equipment to accurately diagnose hidden problems within piping systems
• Collaborated with city inspectors during final inspections of newly installed or renovated plumbing systems to ensure compliance with regulations
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of materials and resolving any issues related to orders
• Implemented safety protocols and conducted regular training sessions to promote a safe working environment for the plumbing team
• Managed budgets for plumbing projects, optimizing resource allocation and controlling costs without compromising quality
• Led the installation of XX new plumbing systems in residential buildings, meeting all project deadlines and exceeding client expectations
• Investigated customer complaints regarding water pressure or temperature issues, identifying root causes and implementing effective solutions
• Mentored apprentices in proper plumbing techniques, fostering their professional growth within the industry
• Collaborated with architects on large-scale construction projects to design efficient plumbing layouts that met both functional requirements and aesthetic goals Education
High school diploma
Lynwood High School - Lynwood, CA
August 1988 to June 1989
High school or equivalent
Skills
• Plumbing
• Drywall
Languages
• Spanish - Fluent
Certifications and Licenses
Master Plumber
Contact this candidate