Security Officer Customer Service

Robert Cordes

******@*******.*** 863-***-**** LAKELAND, FL

OVERVIEW

Dedicated professional with extensive experience in sales management, operations, and customer service, seeking to leverage skills in communication, emergency response, and relationship management in a Resort Security role. EDUCATION

Hawaii Pacific College

Incomplete Bachelors

WORK EXPERIENCE

Roving Security Officer Ramco Protective Service July 2024 - June 2025

Making sure that materials are safe form theft and damage. Complete site inspections and written reports in a timely manner. Information roving supervisor of any problems that might happen throughout the shift. Security Officer Allied Universal

February 2024 - July 2024

Class D Security Officer

Security Officer Community Watch Services

June 2022 - November 2023

Class D Security Officer in the Polk and Osceola county Security Officer Platinum Security

January 2022 - April 2022 • Lakeland, FL

Security Officer D and G LICENSE. Qualified with 9mm and Shotgun, at an Armed Security Site in the Polk County area. Security Officer Allied Universal

January 2021 - January 2022 • Lakeland, FL

Security Officer w/Class D License

Public Safety/Park Ranger/Security Guard LEGOLAND Resort Florida November 2018 - December 2020

Secure facilities, equipment and others assets to prevent loss. Monitor surveillance equipment, access and exit points to prevent loss of assets, and unauthorized access to property. Inspect buildings and equipment in line with Department and Park policies and procedures. Prevent loss and damage by responding to emergencies, reporting irregularities, enforcing park policies and procedures, and restricting access to trespassers. Assist in investigations, complete thorough written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs. Dispatch and respond to radio calls in the Park for Security needs and emergencies. Assist with monthly inspections of Park fire extinguishers and emergency lighting. Maintain professional relationships with law enforcement and emergency response personnel. Provide excellent guest service to Park guests and fellow MCs.

Call Center Representative SYKES Call Center

August 2018 - November 2018 • Lakeland, FL

Inbound calls for Health Net Services

Blue print estimator Hayes Pipe Supply

October 2016 - August 2018 • Tampa, FL

Underground Water and Sewer Material

Branch Manager Florida Irrigation Supply Inc

August 2011 - April 2015

Responsible for the day to day operation of a irrigation supply house. Interact daily with customers, meeting their needs and solving their problems in a timely manner. Supervising employees on their day to day jobs, deliveries, stocking, and inventory control. Life Insurance Sales Agent American Income Life

March 2010 - August 2011

Sales Manager Cole Industrial and Technical Supply Inc May 2003 - March 2010 • Tampa, FL

Responsible for setting up new vendors, new customers, and making sales calls on the phone and in person to City and County warehouses. Visiting with Underground Contractors, doing blue print take offs (material lists) . Teaching the inside sales staff how to handle calls from our wide ranged customer base. Helped the owners of Cole Industrial to grow the business into a profitable operation.

• While I was in charge of my division, the sales growth at least doubled every year I was there until the economy slowed down. OPERATIONS MANAGER, PURCHASING MANAGER PACIFIC FIRE SAFETY October 2001 - May 2003 • Plant City, FL

Lead Customer Services Rep, Customer Service Representatives Hughes Supply Inc Eaton Park May 1990 - August 2001 • Lakeland, FL

Primarily responsible for all aspects of customer services including troubleshooting logistical problems and expediting the delivery of waterworks material to the job site or customer wear houses. Train new personnel in the use of office equipment and sales techniques. Knowledgeable with computer equipment and operating systems. Worked well with Microsoft Word, Excel, Office pro SSG/E-6 Supply Seargent, Stock Clerks- Stockroom, Warehouse, or Storage Yard

US Army

January 1977 - May 1990 • Wahiawa, HI

1st and most important role I was assigned / charged with was the supervision of 30 to 50 personnel. To train solders in their duties on a daily basis. To train solders for possible combat, to insure their safety and the safety of others. To lead by example, insuring that the solders under my command knew that there was nothing they could not do if they were asked to do, to make it become second nature to them so that when they were asked to do something they would react and not hesitate to complete their assigned mission.To keep and maintain the accounting records of the assigned material, weapons, vehicles, and war time items assigned to our unit. To assist the Commander and the First Sergeant in the day to day operations of the company I was assigned to. To keep records of inventory, to insure that all equipment was signed for, to make sure the supplies were ordered and stocked to keep the health and welfare of a combat unit ready to do its assigned mission when called upon. 3rd: To teach the soldiers under my command hand to hand combat and basic survival skills, to make them proficient in their jobs so that in time of war they could function as a unit, a team, or on their own if needed. To train soldiers on the use of the basic weapons, and chemical protective clothing, to teach them basic life saving first aid to include how to perform CPR, check for all types of heat fatigue and to teach them signs of frost bite so they would feel protected in any environment. LICENSES & CERTIFICATES

HeartSaver CPR, First Aid, AED March 2023

American Red Cross

Class D Security License

State of Florida

Class G Security License

State of Florida

NOTABLE SKILLS

Oral and Written Communication Skills Complete Projects Emergency Response Inventory Control Maintain Professional Relationships CPR Customer Satisfaction Guest Service Inside Sales Security Procedures Research Office Procedures Troubleshooting Sales Techniques Customer Services Teaching

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