General Manager Guest Service

S D McKinney

***** ******** ***.

Carson, CA ****6

Contact 310-***-****

Email: *************@*****.***

Skills

•Motivational – Ability to get the best performance from each employee.

•People – Teaching, coaching, and developing.

•Guest Service – Remember that the guests are the reason we open the doors.

•Team Building – We can’t do it alone.

Objective

I’ve been in the restaurant business working as a General Manager /Assistant General Manager for the past 19 years. I have a strong passion for guest service and the restaurant business. Offer my expertise and experience to help build customer loyalty by retaining guests, obtaining new and returning guests, and building a team that delivers exceptional service.

Experience

Denny’s Diner, Los Angeles CA

General Manager 11/21 - 09/23

Responsible for daily operations of the restaurant, scheduling front and back of the house, weekly inventories, guest interactions and concerns, new hires, and training, P&L projections, food safety last visit from LAHD 96%, daily cash accounting, etc.

Paradies Lagardere (LAX), Los Angeles CA

General Manager 04/19 - 09/21

Management, server scheduling, host scheduling, daily banking, daily POS accounting, weekly inventory, P&L projections, liquor orders, Sysco orders, new hire interviewing, time and temperature control, etc.….

HomeTown Buffet, Gardena, CA

General Manager 05/09 - 01/19

Responsible for daily operations of the restaurant, including front-of-house hospitality and back-of-house, work schedules for front and back of the house, interviewing and selection of new employees, daily POS accounting, weekly inventory, temperature and time control for food safety, safety meetings, weekly manager meetings with management staff, P&L projections, labor

Special Characteristics

Strong motivational skills with a desire to succeed, flexible, self-motivated, willing to learn, receive high secret shopper scores @ 94% and above, very interactive with guests, etc.

Contact this candidate