Customer Service Front Desk
Resume:
Joy Marie Eckman
Vero Beach, FL *****
****************@*****.***
Work Experience
Patient experience. Front desk
Cleveland Clinic Indian River Hospital-Vero Beach, FL October 2022 to Present
Redcoat position. Front desk using the epic program. Responsible for all patient visitors, potential employee appointments in various departments. Transport and discharge management. Front Desk Receptionist
Bear Trap Dunes
May 2022 to May 2022
Greeting homeowners and rental guests...selling Pavillion use badges. Opening and closing facility...checking out Financials at end of shift Cashier/Customer Service
Lowe's Home Improvement-Millsboro, DE
August 2021 to December 2021
Front end customer service
Retail Sales Associate
Treasure island fashions
June 2020 to September 2020
Setting up clothing displays..handling register and assisting clients with purchase decision. Salon Owner/Stylist
Salon II Beauty and Barber-Ocean View, DE
August 1996 to August 2014
Accomplished 4 time Salon owner stylist. with over 50 years experience. Education
High school diploma
Skills
• Retail Sales (10+ years)
• Sales
• Cash Handling
• Cashiering
• Store Management Experience
• Supervising experience
• Customer service
• Cleaning
• Hospitality
• Customer service (10+ years)
• English
• Basic math
• Communication skills
• Computer skills (4 years)
• POS
• Front Desk
• Computer Literacy
• Organizational Skills
• Typing
• Time Management
• Administrative Experience
• Office Management
• Upselling
• Medical terminology
• Organizational skills
• Time management
• Cash register
• Marketing
• Management
• Leadership
• English
• Microsoft Outlook
• Epic (2 years)
• Hospital Experience
Certifications and Licenses
BLS Certification
Driver's License
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service fit — Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Business math — Proficient
April 2021
Using basic math to solve problems in a business context Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient June 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
June 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Scheduling — Proficient
June 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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