Veterinary Assistant Customer Service

Stephanie K. Crawford

636-***-**** *********@*****.***

Objective

Dedicated veterinary assistant with over 15 years of hands-on experience in animal healthcare, including general practice, specialty referral, and emergency care. Proven track record of providing compassionate client service, supporting medical teams across departments, and guiding pet owners in product selection. Known for teamwork, adaptability, and strong communication skills. Skills Summary

• Excellent in-person and phone customer service

• Multidepartment veterinary support (surgery, ICU, oncology, etc.)

• Client education and retail product recommendations

• Strong clerical and scheduling skills

• Emergency and referral care experience

• Team player with positive workplace attitude

• Patient handling and restraint

• Adaptable and quick to learn new protocols

Professional Experience

St. Charles Animal Hospital — Veterinary Assistant June 2013 – Present St. Charles, MO

• Provide technical support in exam rooms, treatments, and surgery

• Anticipate client and pet needs to improve service and efficiency

• Recommend appropriate products and services to pet owners

• Assist veterinarians in diagnostics and patient care Morgantown Veterinary Care — Veterinary Assistant

April 2013 – May 2013 Morgantown, WV

• Supported general practice team in appointments and treatments Aegis Communications — Customer Service Representative March 2012 – April 2013 Morgantown, WV

• Delivered exceptional phone-based customer service

• Strengthened communication and conflict resolution skills Midwest Veterinary Referral Center — Veterinary Assistant / Hospital Float Sept 2008 – Sept 2011 Chesterfield, MO

• Floated between departments including ICU, surgery, medicine, oncology, and reception

• Adapted quickly to changing clinical demands and department needs The Animal Emergency Clinics of St. Louis — Veterinary Assistant March 2006 – Oct 2007 St. Louis, MO

• Assisted in emergency care procedures during nights and weekends The Veterinary Group of Chesterfield — Kennel Supervisor (2005–2006), Veterinary Assistant (2006– 2011)

April 2005 – April 2011 Chesterfield, MO

• Managed daily kennel operations

• Supported clinicians in routine patient care

Education

Fairmont State / Pierpont Technical College – General Studies with emphasis on Veterinary Technology Ste. Genevieve High School – High School Diploma, 2003 Continuing Education:

• Feline Diabetes Management

• Small Animal Clinical Nutrition

Professional References

• Michael Crecelius, DVM – St. Charles Animal Hospital

• Katrina Crecelius, DVM – St. Charles Animal Hospital

• Laurie Schmidt – Office Manager, St. Charles Animal Hospital

• Johnathan Loving – Veterinary Assistant, St. Charles Animal Hospital

Contact this candidate