Customer Service Regulatory Compliance

Veerpal Kaur

647-***-**** *************@*****.***

Professional Summary

Motivated and detail-oriented banking professional with a strong foundation in financial services, customer relationship management, and regulatory compliance. Certified Credit Professional with hands-on experience in both Canadian and international banking environments. Proven ability to process high-volume transactions, guide clients through product offerings, and maintain strong compliance with AML/KYC standards. Eager to contribute to a dynamic team as a Bank Associate. Core Competencies

● Retail & Digital Banking Solutions

● Cash Handling & Reconciliation

● Credit & Loan Evaluation

● Client Onboarding & Needs Analysis

● Financial Transactions & Documentation

● Cross-Selling Banking Products

● AML/KYC Compliance & Risk Management

● CRM & Banking Software (MS Office, Sage50)

Professional Experience

Retail Sales Supervisor

The Six Auto Pro, North York, ON May 2025 – Present

- Completed opening, closing, and shift change functions to ensure daily operations.

- Controlled stock levels and placed product orders.

- Created reports on staff management, merchandising, and sales performance.

- Monitored and evaluated employee performance.

- Reported defects, accidents, or violations.

Customer Service Representative

CIBC, Toronto, ON Apr 2024 – Aug 2024

- Processed deposits, withdrawals, and account-related transactions accurately.

- Guided customers on investment options and digital tools.

- Resolved service issues via phone, email, and chat.

- Managed debit card limits, disputes, and replacements. Tax Preparer

H&R Block, Toronto, ON Jan 2024 – Apr 2024

- Prepared personal tax returns and advised on RRSP contributions.

- Ensured confidentiality and compliance with CRA. Customer Service Associate

Ardene, Toronto, ON Jun 2024 – Sep 2024

- Delivered product knowledge and resolved concerns.

- Updated client profiles using CRM software.

Manager on Duty

Dollarama, Toronto, ON Oct 2023 – Jan 2024

- Oversaw operations, cash balancing, and team scheduling.

- Trained and supervised new staff.

Credit Professional

Punjab State Cooperative Bank, India Jan 2017 – May 2018

- Conducted credit analysis for loans and cards.

- Ensured regulatory compliance.

- Educated clients on repayment and credit responsibilities.

- Maintained financial records and loan documents. Additional Experience

● Food Service Supervisor – Express Pizza Plus (Aug 2022 – Sep 2023)

● Cook – Express Pizza Plus (Aug 2020 – Jul 2022)

● Line Supervisor – Contract Pharmaceuticals Ltd. (Aug 2019 – Dec 2019)

● Server – Grand Empire Banquet (Jul 2018 – Oct 2018) Education & Certifications

● Postgraduate Diploma in Business Management – Humber College, Toronto (Jan 2019 – Apr 2020)

● Certified Credit Professional (CCP) – Completed Oct 2016

● Bachelor of Science – Completed Apr 2016

o Biology 20 – Completed Apr 2024

● Investment Funds in Canada (IFIC)

References

Available upon request.

Contact this candidate