Customer Service Representative
Resume:
H
Pauline Hall
paulinehall**@gmail.c
om
Wallback, WV 25285
SUMMARY
With a proven track record at Aetna/CVS Health, I excel in delivering exceptional customer service and resolving complex issues, leveraging skills in CRM software proficiency and active listening. Demonstrated ability to enhance customer satisfaction and streamline service operations, achieving a significant improvement in client relations and efficiency. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
SKILLS
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Complaint handling
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Call management
Appointment scheduling
Documentation
Microsoft Office Suite
Microsoft PowerPoint
Data collection
Customer relationship management
(CRM)
Prioritization
De-escalation techniques
Technical support
Building rapport
Clerical support
Dispute resolution
Customer education
Multi-line phone talent
Assertiveness
Account updating
Research
Office equipment proficiency
Escalation management
CRM software
CRM software proficiency
Call triaging
Software CRM system proficiency
Medical terminology
Information security
Courteous demeanor
Strong teamwork
Retail sales customer service
Call center procedures
Microsoft office expertise
Creative problem solving
Verbal and written communication
Empathy and patience
EXPERIENCE
Customer Service Representative
Infinite Computer Solutions/ Nov 2024 to Jan 2025
Executed outbound call tasks including welcome introductions and health evaluations efficiently.
Health Concierge
Aetna/CVS Health / Jun 2024 to Dec 2024
Assisted callers with benefits and coverage details, ensuring accurate information delivery. Documenting all calls on crm software,providing outstanding customer service on every call
Customer Service Representative
Navient / Mar 2023 to Oct 2023
Executed outbound call tasks including welcome introductions and health evaluations efficiently.
EDUCATION AND TRAINING
GED: General Studies
Roane Adult Education 1995
Spencer, WV
REFERENCES
References available upon request.
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