Customer Service Representative

Crystal Bankston

****************@*****.*** 901-***-**** Memphis, TN

SUMMARY

Experienced and reliable Customer Service Representative with over 5 years of delivering exceptional support across healthcare, staffing, and service industries. Skilled in handling high call volumes, resolving customer concerns, processing requests, and maintaining accurate records with professionalism and care. Known for strong communication, multitasking, and problem-solving abilities in both remote and in-person roles. Also experienced in maintaining clean, organized environments in support roles, demonstrating a strong work ethic and attention to detail. WORK EXPERIENCE

Youth Villages, Inc. Memphis, Tennessee

Cleaning Associate Feb 2017 - Mar 2019

• Maintained cleanliness and sanitation of cottages, offices, and common areas in a youth residential treatment facility

• Performed daily cleaning tasks including sweeping, mopping, dusting, disinfecting restrooms, and laundry

• Ensured safe, hygienic, and organized environments in accordance with health and safety standards

• Restocked cleaning and hygiene supplies; reported maintenance issues promptly

• Worked respectfully and discreetly in trauma-informed settings around youth and staff Talent Force Memphis, Tennessee

Customer Service Representative Apr 2019 - Jun 2025

• Assisted guests with order placements and resolved order-related issues, ensuring a seamless customer experience.

• Managed and responded to customer inquiries via email, maintaining effective communication and customer satisfaction.

• Provided front-line support to job seekers and clients, handling inquiries via phone, email, and in-person

• Assisted applicants with job placement, onboarding paperwork, and system navigation

• Maintained accurate records in internal databases and ensured timely follow-up on client and candidate needs

• Resolved concerns professionally and efficiently, ensuring high levels of satisfaction

• Collaborated with recruiters and hiring managers to match candidates with appropriate job opportunities EDUCATION

Lemoyne-Owen College

Associate’s Degree, Psychology

Memphis, Tennessee

Nov 2020

Memphis Central High School

High School Diploma, General Studies

Memphis, Tennessee

May 2016

SKILLS

Call Center (2 Years) • Customer Service (2 Years) • Data Entry (2 Years) • Telephone Skills (2 Years) • Typing (6 Years)

• CSR • Warehouse Experience (1 Year) • Cleaning Experience (3 Years) • Multitasking • CRM Software Proficiency • Time Management • Conflict Resolution • Product Knowledge

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