Project Manager Technical

CHRIS BAHARLOO, PMP, SAFe, CSM

*********@*******.*** https://www.LinkedIn.com/in/CBaharloo 425-***-**** SR. TECHNICAL PROJECT MANAGER

Superior leadership talents relating to product/feature release management, large-scale enterprise application adoption, enterprise system upgrades, and DB/DW implementations.

Purpose-build program backlog and software that aligns business value with strategic priorities and development cycles.

Adept in providing quality business solutions, enhancing operational efficiency, streamlining workflow processes, implementing process automation, and adopting Agile Methodology.

Lead technically complex projects while focusing on quality to ensure project completion on time and budget.

Expert in utilizing Rally, JIRA, JIRA Align, Confluence, SmartSheet, Quality Center, Test Rail, Pier, and Service Now ticketing. EXPERTISE

PM SKILLS: Advanced PM tools, LEAN, SAFe, Scrum, Agile, Waterfall SDLC methodologies, BI / DW, Analytics. SAP Technology, Products & Technology, Network Technology, Mobile App Technology, Digital Financial Services (DFS). Products/Feature Release: Managing product/feature release workflows within agile sprint cadences with the highest quality through collaboration with technical architects, SMEs/PO’s/leads, Business, infrastructure support, CSO, and cross-functional teams. DATABASE / FILE ACCESS: SQL Server 2008 / R2 (SSAS, SSRS, SSIS), Oracle10g, Informix, Sybase, DB2, IMS / DL1, Paradox, VSAM. SYSTEM SOFTWARE: MS-Office Stack, MS-Project, SharePoint, Visio, T-SQL, PL-SQL, MySQL, MDX, OLAP Cubes, Stored Procedures, Vantive, Remedy, Reliance, ALM Quality Center, TestRail, TFS, Legacy / Mainframe disciplines. LANGUAGES: .Net framework, JAVA, C / C++, PERL, V.B. Scripting, Crystal Reports, Legacy COBOL. HARDWARE: IBM Series, Sun Solaris, HP9000-UX, AMDAHL, VAX, TANDEM Himalaya Non-Stop, UNIVAC, HITACHI, ROSCOE, P.C.'s. OPERATING SYSTEM: Windows, MVS, VMS, VSE / ESA, O.S./390, UNIX, Novell Netware. EXPERIENCE

Microsoft, Redmond, WA 6/2021 – 6/2022

Sr. Technical Project Manager

Digital Technology (DT), Center Of Innovation (COI) – Empowered Meeting Rooms – Strategize, plan, and deliver Empowered Meeting Rooms (EMR) within Microsoft globally. EMRs are hybrid optimized rooms that offer a significant deviation in layout, furniture, device, AV, and equipment from a traditional legacy meeting room. These rooms are being developed in parallel with TEAMS feature development.

* Immersive audio and video create a shared meeting environment where everyone feels connected.

* Scaled for human connection with remote participants shown close to life- size.

* Responsive video technology allows remote participants to see in-room colleagues when they speak.

* Furniture and layout optimized for hybrid interactions, so everyone is facing each other. T-Mobile, Bellevue, WA 5/2016 – 4/2021

Sr. Technical Project Manager

P&T Digital Financial Services (DFS) - new credit analytics platform in Azure

*Managed capabilities/features deployment of the E2E engineering solutions of the CFAM Collections project by enhancing the credit risk, bad debt, recovery, and performance delivery for the best customer experience utilizing Azure's big data, data bricks, and alerting capabilities to the Collections portfolio, ingesting 38 B. transactional records from 6 different System Of Records (SORs), enabling the business to capture the consumers' behavior holistically.

*Collaborated with the data strategy and data governance team to implement the Azure platform for the maximum transactional data volume to data bricks.

Delivery Manager at Product & Technology

*Managed and deployed SAP APO (Advanced Planner and Optimizer), SAP BW, HANA, Process Optimization, and Reporting to production. Collaborated with the DevOps, security, onshore/offshore vendors Dev/QA/UAT teams to successfully integrate Sprint / TMO SAP and critical/high priority features. Utilized JIRA, JIRA Align, Confluence, and various tools to manage Agile ceremonies.

TPM at Network Technology (NPPI)

*Managed and communicated the development teams' product/feature deployment of NPPI within the Network Technology organization, partnering with numerous network engineers and Product Owner teams outside of engineering to drive deployments for the broader organization.

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Mobile App Project Manager

*Managed Beta/Adoption/Deployment of "NPPI Insights" and "OneScore" Mobile App of React Native iOS and Android to production.

*Collaborated with the Dev and cross-functional teams and mitigated/resolved 70% of the JIRA tickets successfully.

Digital Quality Manager, Customer Experience Testing

* Led UAT branch of the web-based products and features to the market. Employed Agile Methodology and best practice adoption by utilizing Rally and JIRA tools augmenting the Agile Release Management.

Mobile App Release Manager / Digital Product Management

*Managed mobile App product/feature releases of native iOS and Android to the market. AT&T, Redmond, WA 2/2015 – 4/2016

Sr. Technical Project Manager

Delivery Manager at API Realization

*Onboarded, managed, and supported the AT&T smart network strategies, which provided enhanced caller I.D., spam control, and customer call preferences across carriers.

Delivery Manager at Common Platform and Technology Services

*Managed new service-oriented RESTFUL API design, specs, and supported portal docs to implement: Secure Voice BIO Authentication, Multi-SIM Shared Identity, Big Data, Visitor Pattern Analytics, Next Generation External Access Gateway, Access Service Request.

*Utilized Rally platform and tools to augment Agile Methodology and best practices adopted for the Release Management, impacting a team of API architects, designers, developers, validation testers, and Web real-time communication engineers. Group Health Cooperative, Tukwila, WA 7/2011 – 1/2015 Sr. Technical Project Manager

EPIC Upgrade

*Managed several key project implementations, including Epic 2012 and Epic 2010 upgrades. Adopted PMI methodology, Auditing Compliance, utilized Lessons-Learned, AppV packaging, improved work processes, testing, and user training, which reduced the Epic 2012 cycle time from one year to six months.

Vendor management

*Worked with vendors and reviewed recommendations, RFPs, SOW, contracts, and SLAs from the technical perspective to ensure we met Group Health's best interests. Managed vendor SOW, relationships, quality, timeliness, and resolution of vendor-related technical software/hardware issues and risks, including appropriate escalations on time. Microsoft Corp, Redmond, WA 2/2010 – 7/2011

Sr. Technical Project Manager

Business Intelligence Group

*Implemented intelligent decision-making capabilities utilizing OLAP Cube technology, SQL Server 2008 R2, SharePoint platform, and Excel macros and Web Services.

*Collaborated with the MS leaders and onsite, offshore engineers and technical teams to deploy dashboards, scorecards, and reports.

*Implemented the Services Performance Summary program that is specifically designed to empower the Field Users with strategic key performance indicators (KPIs) and metrics to assess the business' current health. It showcased 60 Financial, Revenue, and Operational Metrics across 100 geographies.

*Implemented Annual Enterprise Scorecard, showcasing 15 KPIs across 4 strategic objectives (Win Customers, Drive Satisfaction, Grow Business, People) highlighting the Actual, Target, Variations globally. MultiPlatforms Consulting, LLC, Greater Seattle, WA 2/1996 – 2/2010 IT Project Consultant / Technical Project Manager - Sole Proprietor

Drove, managed, designed, and re-engineered business processes and programming solutions to meet clients' Program, Project, and I.T. needs. I have worked with major Pacific Northwest Companies in Telecom/wireless, Healthcare, Software Engineering, Distribution, Banking, Retail, Manufacturing, and Insurance industries. Part of my activities was to create technical SOWS and manage SLAs and RFP work streams across multiple SOWs.

KEY CLIENT PROJECTS:

Providence Health and Services, Renton, WA 2008–2009 – Spearheaded the implementation of ProvConnect program in W.A. and M.T., integrating 19 ministries and 12,000 employees thru Lawson, a core ERP solution.

G.E. Healthcare, Seattle, WA 2007–2008 – Designed and integrated an HW / SW framework consisting of a Legacy Tandem Non-stop on Itanium Guardian, zero-downtime Clustered H.P. Proliant / RedHat Linux, Oracle. *********@*******.*** - Page 3 - 425-***-****

[Confidential], Bellevue, WA 2007–2007 – Built effective frameworks used by the Auditors, Attorneys, and CPAs to offset an existing lawsuit and preventing future litigation, utilizing SQL server 2005 BI / DW/ OLAP, Oracle.

Group Health Cooperative, Tukwila, WA 2006–2007 – Effectively reverse engineered business processes and rewrote Mercator BCI / Map / Tree interfaces into Lawson V8.1, LSF9.0, 4GL / CASE.

Univar USA, Bellevue, WA 2006–2006 – Spearheaded comprehensive program customization and Lawson Software V8.1, LSF9.0 upgrade, utilizing Oracle / IBM-Z Series / DB2 / UNIX.

Cingular Wireless / AT&T, Bothell, WA 2005–2006 – Integrated post-merger Business Process and Billing System.

Associated Grocers, Tukwila, WA 2004–2005 – Completed the Lawson V8.0 upgrade project. Customized Business and complex POS implementation process solutions.

Children's Hospital and Regional Medical Center, Seattle, WA 2004–2004 – Led cutting-edge, multi-million-dollar ERP solution implementation (Lawson V8.1.1), performing intricate data conversion.

Captaris, Bellevue, WA 2001-2004 – Upgraded and maintained the corporate ERP (Syspro 6.0, Impact Encore / Award V3.2) and the CRM (Onyx 6.0) system and data flow between ERP and CRM.

Long's Drug stores, Walnut Creek, CA 2000-2001 – Converted the internal intrinsic MicroFocus COBOL MPE DB calls to INFORMIX-based SQL calls.

Weyerhaeuser Company, Seattle, WA 1999-2000 – Performed extensive system analysis to discover the impact of the Y2K date ramification on programs, DBs, files, forms, screens, and reports of the Distribution System.

Associated Grocers, Tukwila, WA 1998-1999 – Successfully interfaced Procurement and POS modules to Lawson SW V7.0 and completed the Supply / Chain data conversions.

Airtouch Cellular, Bellevue, WA 1997-1998 – Implemented the Message Processing System by utilizing COBOL / legacy tools.

PeaceHealth Southwest WA Medical Center, Vancouver, WA 1997-1997 - Within Lawson SW V7.0, wrote detailed programs to update the Business Process and Accounting Units.

Clinitech Information Resources, Everett, WA 1997-1997 – Converted the Clinical and the Financial Information systems from HITACHI to CYCARE system on HP-9000 / UNIX platform.

Providence Medical Center, Seattle, WA 1996-1997 – Converted the Financial and the Materials Management systems from VAX-6400 / A410 platform and PC-based software to Lawson SW V6.1. Utilized MicroFocus COBOL, DATATRIEVE, and DCL on HP-9000 / UNIX.

Major WA Corporations, Greater Seattle, WA 4/1989 – 2/1996 Technical Consultant - KEY CLIENTS:

U.S. West NewVector Group, Verizon Wireless, GTE Telecom, Eddie Bauer, Safeco Life, UNIVAR/Van Waters and Rogers, Nally's Fine Foods, Kaiser Aluminum.

Major CA Corporations, Greater Los Angeles, CA 6/1979 – 2/1989 Programmer/Analyst - KEY CLIENTS:

Union Bank, Southern California Edison Co, City of Anaheim, Thermador Waste King, Electronic Data Systems (EDS). Compliance:

Skilled in collaborating with the Business, Stakeholders, Technical SMEs, Security, Finance, Legal, Partners, 3rd party / Vendor teams to meet the "Go To Market" by assessing risk, security, and audit compliance. EDUCATION

B.S., Bachelor of Science, Computer Science - University of Kansas, Lawrence, Kansas B.A., Bachelor of Arts, Business Administration and Management - Tehran University TECHNICAL DEVELOPMENT

SAFe 4.6 PO/PM Certified – Scaled Agile, Inc (Since May 2020). (https://www.youracclaim.com/badges/3cae08f0-fcf3-49b1-959e-e34be54c7dec/)

Project Management Professional (PMP) Certified – PMI Institute (PMI # 317408, since 2006)

Scrum Master / Agile (CSM) Certified – Scrum Alliance – ASPE Technology

SQL Server 2008, B.I., Data Warehouse Development Certified – Cascadia Community College & University of Washington

LEAN methodology and framework, Group Health Cooperative – IBM, NetDesk

Data Warehouse Table Admin / BI OLAP Cubes for SQL Server 2005 – Bellevue Community College

Java programming, NetBeans – Edmonds Community College

C/C++ Programming Certificate – University of Washington

SharePoint 2013 & MS-Visio 2010 for Project Managers – Microsoft

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