Customer Service Client

Mariama

A. Hebert

**********@*****.*** ***. ***. 6499 Fresno, CA 93722

Skills

Problem-solving skills

Lesson.Plan

Implementation

Clear Verbal and Written

Communication

Active Listening

Time management

Customer Consultation Classroom Management

Schedule management

Customer Education

Customer Service skills

Team Collaboration with Teachers and Specialists

Student Advocacy

Experience

Fresno Unified School District Fresno, CA Paraprofessional 03/2025 - Current

● Supported lead teachers in delivering individualized and small-group instruction, adapting lesson plans to meet the academic and behavioral needs of diverse learners, including students with IEPs.

● Promoted a safe and structured classroom environment by implementing positive behavior reinforcement strategies, assisting with crisis de-escalation, and maintaining detailed documentation of student progress. Mariama Hebert Fresno, CA Hairstylist

08/2008 - Current

● Pursued continuing education and training to stay up to date with new trends and techniques.

● Sanitized workstations and salon equipment to reduce risk of infection. Pre-booked future appointments to increase repeat business. Jay Homes Fresno, CA Group Home Staff Member

06/2021 - 03/2022

● Managed a diverse caseload by establishing individualized treatment plans, documenting patient progress, and providing therapeutic support focused on self-management, coping skills, and long-term recovery goals.

● Delivered exceptional client service by facilitating job readiness training, coordinating care, and maintaining a structured schedule while pursuing ongoing professional development to stay current with treatment trends. Promesa Fresno, CA Childcare Worker 1

06/2011 - 01/2014

● Provided attentive care for children of various ages by assisting with daily routines, preparing meals based on dietary needs, and ensuring a safe, secure environment both indoors and outdoors.

● Promoted positive behavioral development through consistent rule enforcement, proactive communication with parents, and the use of age-appropriate guidance strategies to encourage respectful social interaction.

Walden House Fresno, CA Substance Abuse Counselor 02/2002 - 04/2006

● Delivered individualized counseling and education on detox, addiction, medication, recovery, and coping strategies, while facilitating group sessions for clients and families to promote healing and accountability.

● Conducted in-depth assessments to develop personalized treatment plans, and led creative, problem-solving-focused therapeutic projects to support long-term recovery and client engagement.

Education

Fresno City College Fresno, CA

Associate of Science in Allied Health

05/2023

● Earned an Associate of Science in Allied Health, gaining foundational knowledge in healthcare practices, patient care, and medical terminology

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