Customer Service Data Entry

Fragile Johns

***** ***** **** #*** 469-***-**** ************@*****.***

Professional Summary

Dedicated and results-driven customer service and operations professional with over 15 years of experience in retail, dispatch, and warehouse settings. Proven ability to lead teams, improve processes, manage inventory, and resolve customer issues effectively. Adept at handling high-pressure environments with professionalism and tact. Seeking a management role where strong leadership and organizational skills can contribute to team success and operational excellence.

Core Competencies

Team Leadership & Supervision Customer Relations & Conflict Resolution Inventory Management & Merchandising

Cash Handling & Financial Controls Scheduling & Payroll Administration Data Entry & Order Processing

Onboarding & Training Microsoft Office Suite, 10-Key, Outlook Professional Experience

Texas Instruments – Richardson, TX

Manufacturing Associate Aug 2022 – Present

• Operate and monitor semiconductor manufacturing equipment in a cleanroom environment

• Perform quality checks, troubleshoot issues, and report process deviations

• Collaborate with engineering and technician teams to support production goals

• Follow strict safety, cleanliness, and operational protocols to ensure high-quality output Amazon – Coppell, TX

Inbound Associate Oct 2020 – Aug 2022

• Process and stow incoming merchandise to ensure accurate inventory flow

• Resolve inbound order discrepancies through data entry and problem-solving

• Maintain speed and quality metrics in a fast-paced logistics environment Aldi Grocery – Dallas, TX

Shift Manager Aug 2018 – Oct 2020

• Managed store operations during shifts, including opening and closing procedures

• Supervised staff to ensure excellent customer service and store cleanliness

• Handled cash registers, reconciled safe, and conducted inventory control SiriusXM Radio – Irving, TX

Dispatcher & Customer Service Rep Sep 2017 – Apr 2018

• Dispatched emergency roadside assistance and vehicle recovery services

• Updated customer accounts, processed payments, and handled renewals

• Delivered concierge services and real-time vehicle monitoring CVS Pharmacy – Dallas, TX

Store Manager Mar 2008 – Jul 2017

• Led team of 15+ employees, overseeing daily operations and customer service

• Managed inventory (IAR system), payroll, scheduling, and performance reviews

• Ensured compliance with store procedures and corporate standards Tom Thumb – Dallas, TX

Front-End Manager Sep 2006 – Jan 2008

• Oversaw front-end operations and team performance

• Scheduled staff and processed payroll for front-end employees

• Delivered customer service training and resolved escalated issues CMI Group – Dallas, TX

Customer Service Representative Sep 2005 – Sep 2006

• Handled high-volume inbound and outbound customer calls

• Processed payments and addressed account inquiries with professionalism

• Assisted in resolving service-related issues to improve customer satisfaction Education

Kaplan University — Medical Office Specialist

Mar 2007 – Dec 2007

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