Software Engineer Service Management
Resume:
Manthena Ruchitha
Software Engineer
Profile
Having 4 years of experience in Atlassian Products like Jira Software, Jira Service Management (JSM) and Confluence. Expediter in Upgrading, Migrations and Providing support on administrating these applications.
Employment History
Software Engineer at Astral prise software, Hyderabad
January 2022 — October 2023
●Merged 2 Jira instances into single instance.
●Expertise in using CMJ plug-in to move projects from one environment to another.
●Fixed migration issues manually using CSV import.
●Build and manage filters, custom dashboards, and reports in Jira.
●Created complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
●Responsible for all production related changes/builds/deployments.
●Create team specific agile process flow in JIRA to move tasks from one activity to another.
●Implement and maintain integrations between JIRA and other customer applications.
●Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator, and post-functions.
●Responsible for maintaining integrity of all builds and environments.
●Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
Associate software engineer at Concentrix Technology private limited, Hyderabad
August 2019 — January 2022
●Acknowledging incoming requests and inquiries for all Atlassian Tools.
●Debugging the issues if any and find out the root cause of that and resolve the issues.
●Good at Configuring Field Context.
●Good at writing JQL queries for filtering out the required issues.
●Experience in configuring Field configurations, Notification schemes, Screen Schemes.
●Permission Schemes in Jira Projects.
●Good at Configuring Jira Workflows, Configuring custom fields, fields contexts.
●Migration done from one instance to another Jira instance.
●Managing both Jira production site and Dev environment.
●Created customized dashboards for teams.
●Helping Scrum master across the company to customize JIRA for their requirements.
●Creating Agile and Kanban boards and configuring the columns with the custom workflows
●Created request types and did configurations in JSM portal forms.
●Developed Automation rules to trigger actions automatically under projects.
●Troubleshooting issues in agile boards.
●Resolving tickets before the SLA.
●Create users and groups, providing access to the users and add them into projects.
●Performed Jira Re-indexing for getting rid of performance issues.
●Installed and configured the plug-in.
●Created Spaces, Pages, secured pages in Confluence.
●Provided required permissions in Confluence for Pages and child pages.
Education
Bachelor of Technology, Bapatla Engineering college, Bapatla
August 2014 — May 2018
Graduated Computer Science with 71%
MPC, Narayana jr College, Bapatla
June 2012 — April 2014
Graduated MPC with 91%
Certifications
ACP-610(Managing Jira projects for Data Centres), Atlassian
ACP-620(Managing Jira projects for Jira Cloud), Atlassian
Details
Hyderabad, India, 949-***-****
***********@*****.***
Links
Skills
Jira
Confluence
Jira Service Management
Groovy scripting
Automation
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