It Intern Customer Service

Michael Carpenter

*******************@*****.*** • 217-***-**** • httpswww.linkedin.cominmichael-carpenter- 8b97a0294

PROFESSIONAL EXPERIENCE

Westminster College, Fulton, MO September 2024 -

May 2025

IT Intern

• Managed IT projects and events, ensuring timely completion of extra work tickets

• Collaborated on the technical aspects of the Hancock Symposium in September 2024 Westminster College, Fulton, MO August 2023 -

December 2023

Computing Practicum

• Co-led a cluster computer project involving computer hardware and networking fundamentals

• Utilized Kubernetes and Linux in project implementations Walmart, Effingham, IL Summer 2024-

Present

Team Associate

• Acquired hands-on experience with computer hardware, including computers, phones, and laptops, enhancing technical troubleshooting skills.

• Collaborated effectively with staff and management to ensure seamless operations and adherence to protocols and procedures.

• Recognized as a top performer among the team for consistently delivering high-quality work. LOVES Travel Stop, Greenup, IL Summer 2022 and

Summer 2023

Team Member

• Provided computer training and exceptional customer service to a significant number of employees.

• Collaborated with staff and management to effectively manage store operations.

• Achieved recognition as a top-performing employee within the team. PROJECTS & EXTRACURRICULAR

Cluster Computer August 2023 -

December 2023

• Created a cluster computer using Linux and Kubernetes

• Built a new computer with spares parts to make a master computer for the nodes to communicate with

• Used old machines to use as notes for the main computer March Madness Bracket Simulation February 2024 –

March 2024

• Used C++ to create a simulation for the March Madness Bracket Team Captain September 2023 –

March 2025

• Lead the Wrestling Team and provided leadership and guidance throughout the year

• Coached the other wrestlers on the team no matter if injured or was still competing Westminster College, Fulton, MO 2025

Bachelor of Science, Computer Systems Analysis, 2.88 GPA Bachelor of Arts, History, 2.88 GPA

Cybersecurity Minor

Relevant course work:

• Python Programming

• Structured Programming (C++)

• Information Security

• Object-Oriented Programming (C#)

• Webpage Design (HTML/CSS)

• Database Design (SQL)

• IT Infrastructure (CompTIA A+)

• Cyber Law & Ethics

SKILLS

Programming languages: C++, Python, C#, HTML, CSS, SQL Computer software/ frameworks: Microsoft Office, Linux, Windows, PowerShell Languages: English (Fluent), Spanish (Beginner)

EDUCATION

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