C A R O

Hari Chandra Rao Contact No: +91-934*******

Email: ***********.*****@*****.***

Linkdin: www.linkedin.com/in/hari-chandra-rao-e-806a0a343 C A R E ER O B J E CT I V E

I am willing to work as a key player in a challenging and creative environment, which will help me to explore myself and provide my participation in the organization's growth. P R O F ES S I O N A L S UM M AR Y

Proficient in Atlassian products including JIRA, JSM, JWM, Agile, Groovy, ITIL, SDLC,Confluence, and Bitbucket with 6 years of experience in both Windows and Atlassian Cloud environments.

Skilled in developing JIRA functionalities using Groovy Scripting with Script Runner .

Experienced in JIRA and Confluence installation, upgrade, migration, and merger across Windows and Atlassian Cloud platforms.

Designed and configured JIRA Service Management (JSM) projects including request types, SLAs, workflows, and dynamic forms with conditional logic to support IT service delivery processes.

Integrated Jira with Jenkins to automate CI/CD pipelines, trigger builds based on Jira issue updates, and streamline DevOps workflows using Groovy scripts and REST API automation.

Create and refine complex workflows to automate tasks, manage approvals, and ensure smooth project progression

Configured Jira custom fields, filters, and JQL queries to structure data efficiently for Power BI visualizations, enabling executive-level insights and data-driven decision-making.

Working exp in JQL in Basic & Advanced mode.

Built user-centric portals and help centers to streamline support ticket submission and improve end-user engagement across departments.

Working on JIRA Automation with using Triggers, Condition & Actions.

Managed JIRA installations, upgrades, migrations, and plugins across different environments.

Extensive experience in Agile project implementation, including managing sprints and epics.

Proficient in documentation planning, work estimation, and team task assignment.

Skilled in dashboard and filter implementation, as well as report creation.

Familiarity with scripting languages (e.g., JavaScript), APIs, and integration methods to customize Jira functionalities specifically with Azure DevOps.

Experienced in working with Atlassian Server, Data Centre, and Cloud environments.

Installed and configured JIRA, Confluence, and JIRA Service Desk in both Windows and Cloud environments.

Worked on configuring issue types, workflows, screens, custom fields, permissions, resolutions, priorities, issue security levels, and notification schemes for JIRA projects. E D U C A T I O N Q U A L I F I C A T I ON

B.Tech (Electronics and communication engineering) in (2019) at Audisankara college of Engineering and Technology.

P R O F ES S I O N A L EX P ER I E NC E

Worked as a JIRA Administrator/Developer in Accenture. (July 2019 to July 2025) TE C H NI C A L S K I L L S E T

Operating Systems

:

Windows & Cloud.

Software : Atlassian

Tools : JIRA, JSM, JWM, Bit bucket,

Azure DevOps, Agile

methodology &

Confluence,Powerbi,Github.

P R O J E CT P R O F I LE

Project #2

Client : Paypal

Duration : Sep 2022 – June 2025.

Role : JIRA Developer&Administrator.

Atlassian Tools : Jira, Confluence, JSM, Bit bucket, JWM, Agile. Responsibilities:

Configured Agile Boards for both Scrum and Kanban methodologies in JIRA.

Managed JIRA installation, upgrades, and migrations.

Setup JIRA for effective project management, including customization to suit project requirements.

Oversaw user and group permissions management within JIRA.

Developed customized dashboards and queues for support and operations teams, enabling real- time visibility into workload, priority issues, and SLA compliance.

Developed Groovy scripts in ScriptRunner to automate synchronization between Jira and Azure Pipelines.

Provide training and guidance to users on best practices for utilizing Jira features and functionalities.

Integrated Jira REST API with Power BI to enable automated data extraction for real- time reporting on sprint velocity, backlog health, team capacity, and project progress.

Proficient in JIRA Script Runner for automation and behaviour customization using Groovy script.

Served as a technical advisor and implemented new capabilities in JIRA.

Designed team-specific agile process flows in JIRA for efficient task management.

Configured and optimized Tempo Capacity Planning to manage team workload and resource allocation. Developed customized Dashboards tailored to team needs.

Collaborated with PMOs, ITSM leads, and stakeholders to gather requirements, deliver user training, and serve as the subject matter expert for JIRA best practices and process optimization.

Prepared documentation using Confluence Spaces & Pages.

Implemented updated work processes for streamlined collaboration.

Generated reports and dashboards for various teams and lines of business.

Managed various development, testing, and monitoring tools. Project #1

Client : Myntra

Duration : June 2019 to Sep 2022

Role : JIRA Administrator & Developer

Atlassian Tools : Jira, Confluence, JSM.

Responsibilities:

Responsible for maintaining JIRA and Confluence instances, ensuring their smooth operation.

Ability to analyze business requirements and design comprehensive Jira solutions.

Conducted timely re-indexing of JIRA for optimal performance.

Integrated JIRA with external systems such as Microsoft Teams, Azure DevOps, Confluence, and Azure AD using REST APIs for enhanced collaboration and automation

Ability to diagnose complex issues within Jira and develop creative solutions to address them

Created spaces in Confluence for collaborative documentation and knowledge sharing.

Extensive knowledge of Jira core features, custom fields, workflows, permissions, schemes, and reporting capabilities.

Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

Having exp in Azure devops to design boards, projects & dash boards.

Configured Jira-Azure DevOps synchronization to track development progress and automate workflows.

Created JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.

Managed Agile project setups across Software and Work Managementprojects,configuring Scrum/Kanban boards, epics, and task hierarchies while maintaining project governance standards.

Highlight your expertise in setting up and configuring JIRA instances, including managing users, permissions, workflows, and custom fields

Troubleshooted problems in both JIRA and Service Desk projects.

Implemented Tempo Capacity Planning to track team utilization and optimize project timelines.

Developed and maintained Power BI dashboards that aggregated data from Jira Software and Jira Service Management(Jsm) to track project KPIs, SLA compliance, and incident trends across multiple teams.

Managed filters and performed group and role management based on project requirements.

Prioritized workload and resolved tickets in accordance with Service Level Agreements.

Integrated JIRA with other applications using plugins to enhance functionality.

Imported bulk issues into JIRA projects using CSV files for efficient project management.

Took ownership of checking plugin compatibility and conducting User Acceptance Testing (UAT) pre - upgrade of JIRA.

Managed Aha! product data within Jira, creating custom dashboards and reports to track feature progress, release timelines, and roadmap alignment for better visibility across teams.

Implemented advanced automation using ScriptRunner and native JSM rules to streamline ticket assignment, auto-escalation, and SLA breach notifications.

Working on JSM projects Agent & Customer portal, SLA’s, Automation.

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