Customer Service Project Coordination

Karlos Vonte’ Reed

Decatur, GA ***** 470-***-**** ***********@*****.*** linkedin.com/in/karlos-reed-a5220453 Professional Summary

Results-driven professional with a strong background in customer service, youth engagement, project coordination, and community outreach. Experienced in managing claims-related tasks, negotiating outcomes, and facilitating support services across various demographics. Recognized for strong communication skills, leadership ability, and dedication to delivering service excellence. Core Competencies

Claims Support & Investigations

Customer Relationship Management

Project Coordination

Conflict Resolution

Written & Verbal Communicatio

Organizational Leadership

Insurance Process Familiarity

Time Management

Youth Advocacy

Data Analysis

Professional Experience

FOUNDER & OPERATIONS LEADER

Peach Hoopsters, LLC – Decatur, GA Jun 2017 – Present

● Lead youth-focused programs in mentorship, education, and athletics. Oversaw day-to-day operations, managed budgets, developed strategic partnerships, and ensured safe, educational environments for underserved youth.

● Led outreach and support programs targeting literacy, health, and life skills.

● Build relationships with families and stakeholders to enhance service delivery.

● Developed, promoted, and evaluated sports and educational programming. Athletics Program Leadership:

● Organized leagues (basketball/football/baseball/soccer) for 300+ youth annually.

● Trained 15+ volunteer coaches; managed 20+ seasonal tournaments.

● Secured $50K for sports equipment and facility upgrades. Sales Associate

Rooms To Go – Alpharetta, GA Oct 2019 – Jun 2020

● Provided exceptional customer service, increasing retention and repeat business.

● Utilized persuasive communication and product knowledge to exceed sales quotas.

● Ranked top 10% in sales performance through relationship-building

● Streamlined inventory processes reducing discrepancies by 30%

● Maintained organized displays and ensured showroom compliance with branding standards. Teen Service Coordinator

Boys & Girls Club of America – Jefferson, GA Jul 2017 – Jun 2018

● Designed and implemented interactive curricula focused on personal development.

● Supported academic success through targeted tutoring and mentorship.

● Promoted teamwork and critical thinking through group-based projects.

● Designed curriculum improving student engagement by 35%

● Implemented skill assessment tools tracking participant development Karlos Vonte’ Reed

Decatur, GA 30033 470-***-**** ***********@*****.*** linkedin.com/in/karlos-reed-a5220453 Operations & Training Manager

Training and Development Trends, Inc. – Atlanta, GA May 2012 – Aug 2017 Program Leadership:

● Directed corporate training programs for 250+ professionals across 12 industries, increasing client retention by 30% through customized curriculum.

● Process Optimization: Redesigned onboarding workflows, reducing training time by 25% while maintaining quality standards (measured via Kirkpatrick Level 3 evaluations).

● Team Development: Trained and mentored 15+ trainers on adult learning principles, facilitation techniques, and needs analysis frameworks.

● Technology Integration: Implemented LMS platform (Docebo) to centralize 200+ training resources, boosting accessibility and tracking completion rates.

● Fiscal Oversight: Managed $100K annual budget for vendor contracts, materials, and software licenses. Intern

ProGeorgia – Summer 2015

● Analyzed community data to support outreach and advocacy initiatives.

● Educated communities on civil rights and voter participation.

● Assisted in strengthening infrastructure for nonprofit operations. Education

Georgia Gwinnett College – Lawrenceville, GA

Bachelor of International Relations, Dec 2016

University of North Georgia – Watkinsville, GA

Associate of Arts in Early Childhood Education & General Studies, Jun 2016 Technical Skills

● Microsoft Office Suite

● Adobe Illustrator

● Photoshop

● Website Development

● Advanced Internet Research

● LMS Platforms: Docebo • Canvas • Moodle

● Design Tools: Articulate 360 • Adobe Captivate

● Analysis: SurveyMonkey • Qualtrics • Excel (PivotTables, Dashboards) Community Involvement

● Atlanta Area Football & Basketball Official Association

● National Youth Sports Coaches Association

● Oconee Parks and Recreation Volunteer Coach – Basketball & Football

● Peach Impact & Glory Bound Athletics Volunteer Basketball Coach

● Georgia Special Olympics Volunteer

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