Mobile Phlebotomist, Insurance Customer Service Representative
Resume:
Laura Peddycoart
Springfield, IL *****
*******@*****.***
Professional Summary
Hardworking and detail-oriented Mobile Phlebotomist with 3 years of experience in patient care and specimen collection within the healthcare industry. Proficient in performing venipunctures, accurately recording data, and ensuring compliance with safety protocols. Demonstrated ability to follow care plans as a Home Health Aide, showcasing strong organizational and customer service skills. Committed to delivering high-quality patient experiences and maintaining meticulous attention to detail in all tasks. Work Experience
Mobile Phlebotomist
ExamOne, A Quest Diagnostics Company-Springfield, IL December 2023 to Present
• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross- contamination
• Maintained strict adherence to infection control protocols, including the use of personal protective equipment (PPE)
• Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures
• Followed established protocols for sample transportation, storage, and disposal according to regulatory guidelines
• Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices
• Demonstrated flexibility by adapting to changing schedules and accommodating urgent requests from healthcare providers
• Served as a reliable resource for patients, answering questions about the phlebotomy process and addressing concerns
• Maintained accurate records of all collected specimens, including proper labeling, documentation, and storage
• Closely monitored inventory levels of supplies and reagents, placing orders as needed to prevent stockouts
• Cultivated a calm environment during blood collections through effective communication and empathy towards anxious individuals
Home Health Aide
Addus HomeCare-Springfield, IL
October 2023 to Present
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
• Documented patient observations accurately in medical records, including changes in condition or behavior
• Provided emotional support to patients and their families during challenging times
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
• Provided companionship through engaging conversations or recreational activities tailored towards each patient's interests
• Collaborated with healthcare professionals to develop and implement strategies for managing chronic conditions such as diabetes or hypertension
• Aided in the management of medical equipment such as oxygen tanks or mobility aids; ensured proper functioning and cleanliness
• Attended training sessions regularly to stay updated on best practices in home healthcare
• Assisted patients with cognitive impairments through memory stimulation exercises and engagement in mentally stimulating activities
• Advocated for patients' rights and communicated any concerns regarding their well-being to the healthcare team
Server
MARIO'S ITALIAN RESTAURANT-Springfield, IL
April 2021 to August 2022
Exhibit Excellent customer service, place orders on the POS machine, cash out tickets, clean and sanitize tables after dining is completed.
Phlebotomist
Memorial Healthcare System-Springfield, IL
January 2017 to November 2018
• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Maintained strict adherence to infection control protocols and safety standards during blood collection process
• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity
• Participated in continuing education programs and workshops to stay updated on industry trends and best practices
• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results
• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy
• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands
• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines
Customer Service Representative
Horace Mann Insurance-Springfield, IL
September 2015 to January 2017
Answer Inbound calls, answer questions about the policy in question, make changes if requested, make payments, transfer to correct department if misrouted, look through policy to see if rates can be lowered. Server
Godfather's Pizza-Springfield, IL
March 2015 to November 2015
Greet guests as they walked in the door, inform them of our specials, perform their transaction and give them their cups. Walk the floor and remove dirty dishes. Optician Assistant
All About Eyes-Springfield, IL
July 2014 to March 2015
• Above all communicate with the manager on duty.
• Assisted optician in conducting comprehensive eye exams, including measuring visual acuity and performing preliminary tests
• Prepared examination rooms by ensuring all necessary equipment and supplies were readily available
• Educated patients on proper contact lens insertion, removal, and care techniques to promote optimal eye health
• Managed inventory of eyeglass frames, lenses, and other optical products to ensure an adequate supply for patient needs
• Performed frame adjustments and repairs to ensure proper fit and comfort for patients
• Maintained accurate records of patient information, prescriptions, and orders using electronic medical record systems
• Scheduled appointments for patients based on availability of optician's schedule
• Assisted with billing processes by verifying insurance coverage and submitting claims for reimbursement
• Provided exceptional customer service by addressing inquiries or concerns from patients in a timely manner
• Collaborated with the optometrist to recommend appropriate eyewear options based on prescription requirements and personal preferences
Server
Quaker Steak and Lube-Springfield, IL
April 2014 to July 2014
Greet guests with a enthusiast attitude while obtaining their drink and appetizer orders. Deliver food in a timely manner after inputting all special orders in system and checking for errors. Keep my personal money book organized in order to quickly cash out guests checks, as well as keep tips in my own possession. Clean tables, organize back kitchen, stock portals (computers) for next shift. Check out with management.
Server
Red Robin-Springfield, IL
March 2013 to July 2014
Explain menu details, stay enthusiastic when approaching my tables, no matter my back story at the moment, take guests drink and entrée orders, deliver food in a timely manner and also check no errors were made to special orders. Refill drinks as needed, check back with guest to ensure as is well, and nothing further is needed.
Start my back of the house work such as fill ice bins, stock expo line (dressings, lettuce, tomato, etc.) Refill ice tea station, drinking glasses, straws.
Check back with guest. If everything is satisfactory, I will print their check. I maintain my own cash in my pocket book so can cash them out immediately. This money is my sole responsibility. At the end of the end, the manager checks me out, and is able to tip me based on credit card to cash ratio. Optician
Eyemart Express Inc-Springfield, IL
May 2012 to April 2013
Greet incoming patients, answer phones and schedule appointments, help select frames for patients that complemented their face the best. Educated them on how to properly protect their eyes with certain coating available to put on their glasses. Did measurements prior to ordering the glasses to insure they lined up perfectly. Did adjustments on frames if they felt a little too high, or too tight. Processed the payment and gave then a promise time to come back to pick up. Education
Certification in Emergency Medical Services
Lincoln Land Community College-Springfield, IL
August 2022 to December 2022
Associate in Nursing
Lincoln Land Community College-Springfield, IL
December 2009 to August 2011
Springfield College-Springfield, IL
August 2007 to December 2009
Lanphier High School-Springfield, IL
August 2003 to May 2007
Skills
• Laboratory experience
• Medical terminology
• Organizational skills
• Serving Experience
• Anatomy Knowledge
• Phlebotomy
• Medical Office Experience
• Triage
• Hospital Experience
• Sales
• Specimen collection / processing
• Medical Scheduling
• Vital Signs
• Computer Skills
• Data entry
• Patient Care
• POS
• Laboratory Experience
• Experience Administering Injections
• Insurance Verification
• Customer Service
• Blood sampling
• Venipuncture
Certifications and Licenses
BLS Certification
Driver's License
CPR Certification
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