Customer Service Security Officer

Kiyasia Young

Dallas, TX *****

*********@*****.*** 469-***-****

Objective

Dedicated and adaptable professional seeking to leverage strong background in warehouse operations, security, and customer service to contribute to a dynamic and growth-focused organization. Eager to learn, grow, and make a positive impact in every role.

Professional Summary

Motivated, dependable, and hardworking individual seeking a long-term career with a growing company. Eager to apply strong customer service and communication skills to build and enhance the company’s reputation and client satisfaction.

Work Experience

Security Officer – Level 2

Tops Security – Dallas, TX

2024 – 2025

Patrolled premises to ensure safety and compliance with company policies.

Monitored surveillance systems and reported any suspicious activity.

Provided customer service and assistance while maintaining a secure environment.

Pick Packer

Adecco – Irving, TX (Cold Warehouse)

2022 – 2023

Selected and packed items for shipment in a refrigerated warehouse setting.

Maintained accuracy in order fulfillment while working in cold conditions.

Worked as part of a team to meet daily production and shipping goals.

Warehouse Package Handler

FedEx – Mesquite, TX (Hot Warehouse)

2022 – 2023

Sorted, scanned, and loaded packages in a high-temperature warehouse environment.

Maintained speed and accuracy under physically demanding conditions.

Followed safety procedures and company guidelines to ensure package integrity.

Remote Customer Service Representative

Staff Mark – Remote

June 2021 – December 2022

Greeted and assisted customers via phone with inquiries, concerns, and problem resolution.

Delivered quality service while maintaining a professional demeanor.

Crew Member

McDonald’s – Dallas, TX

October 2021 – June 2022

Provided customer service including order taking, food service, cashiering, and maintaining cleanliness.

Stocked supplies and supported overall kitchen and front-end operations.

Crew Member / Food Handler

McDonald’s – Dallas, TX

October 2020 – May 2021

Handled customer check-in and check-out processes.

Prepared and served food and beverages.

Maintained cleanliness and safety standards.

Crew Member / Food Handler

Sonic Drive-In – Dallas, TX

October 2018 – November 2019

Took customer orders and provided prompt service.

Handled cash and ensured accurate transactions.

Maintained a clean and safe working environment.

Education

High School Diploma

John C. Kimball High School – Dallas, TX

August 2019 – June 2021

Student

TXVS (Texas Virtual School)

January 2023 – Present

Summary of Qualifications

• Over 5 years of combined experience in security, customer service, and warehouse roles.

• Proven ability to work in both hot and cold warehouse environments.

• Experienced in surveillance monitoring and conflict resolution.

• Fast learner with strong attention to detail and safety.

• Excellent communication and teamwork skills.

Skills

Customer Service

Time Management

Attention to Detail

Teamwork & Communication

Adaptability

Physical Stamina

Workplace Safety Awareness

Soft Skills

Windows OS / Microsoft Excel

Troubleshooting

Order Picking & Packaging

Warehouse Operations

Cash Register Operation

Food Preparation

Cooking & Food Production

Technical Skills

Certifications & Licenses

Certified Home Health Aide

Guard Card (Valid from September 2023 – Present)

• Patrol Skills

• Monitoring & Surveillance

• Supervisor & Physical Security Skills

• Computer & Reporting Skills

References available upon request.

Monitored campus gate for student, staff, and visitor entry.

Verified identification and ensured safe campus access.

Reported any unusual activity and maintained incident logs.

2024

Paul Quinn College – Oak Cliff, Dallas, TX

Security Gate Monitor

Provided excellent customer service during retail transactions.

Restocked shelves and organized backroom inventory.

Assisted in maintaining store security and monitoring entry points.

2024

Family Dollar – Elam Rd, Dallas, TX

Sales Associate

Assisted customers with product selection and checkout process.

Managed merchandise restocking and front-facing displays.

Maintained cleanliness and order throughout the store.

2024

Dollar General – 7229 Ferguson Rd, Dallas, TX

Sales Associate

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