Customer Service Information Technology

Mary Ramsey *** S Carolina Avenue Spencer NC ***** 704-***-**** *************@*****.***

HEALTH INFORMATION TECHNOLOGY CUSTOMER SERVICE

EDUCATION

Allen School of Health and Sciences Queens New York

Certificate: Medical Insurance Billing and Coding 9/2012

Stratford Institute St Albans VT

Diploma, Psychology/Social Work 2008

Salisbury Business College Salisbury NC

Associate in Word Processing 1989

Certification for Medication Administration State of NC 2008

Coursera Six hour Class for Tracer

HEALTH INFORMATION TECHNOLOGY SKILLS

Medical Terminology Health Information Systems

Assessment Data Application & Healthcare Quality

ICD-9-CM Coding Current Procedural Terminology Coding Anatomy and Physiology Pharmacology

CPT Coding Microsoft Office

Data Analysis Evaluation

Electronic Records Systems Electronic Claims/Billing

Status Reporting Medical Charts

WORK HISTORY/EXPERIENCE

C&M Tax Consulting 1/1/15-4/18/25

Tax préparation

Concentrix 5/8/24-12/31/24

Customer Service Agent

Concentrix Hickory NC September 2021-February 2022

Customer Service Agent September 2022-February 2023

Inbound and Outbound Calls April 2023-August 2023

Sales and Support Remote

Advisor Remote

Maximus Raleigh NC

Customer Service Agent April 22, 2021-July 8 2021

Assisting Customers with Information

Documentation Remote

Trinity @ Home of Salisbury NC October 2015- December 2020

Assist with ADL’s, June 2022-August 2022

Dr. Appointments, Reporting, Charting

MANAGEMENT SKILLS

TRAINING

TEAM BUILDING

ORGANIZING

SCHEDULING

ACTIVITIES

PLANNING

EVALUATIONS

GOAL SETTING AND GOAL REPORTS

ASSESSMENT IMPLEMENTATION

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