Customer Service Technical Support

JAQUANDA LEWIS-DAVIS

*.***********@*****.*** 484-***-**** Wilmington, DE 19805

Summary

Results-focused professional with strength in customer service, organization, and team building. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent goals to promote efficiency and influence positive outcomes. I would like to obtain a position that allows me to use my customer service skills from my experience in retail and administrative positions.

Skills

• Organizational strengths

• Inbound and outbound calling

• Active listening

• Adaptive team player

• Data evaluation

• Technical support

Experience

T-Mobile Elkton, MD

Customer Service Advisor

06/2019 - 03/2021

• Answer Inbound calls

Make Outgoing calls

T-Mobile Newark, DE

Mobile Expert

01/2019 - 06/2019

•Provide sales support with various mobile units and accessories

•Handle sales transactions of customer purchases

•Provide support of customer inquires of merchandise

• Product recommendations based on customer needs

•Assist with the design and development of product display New York & Company Wilm, DE

Assistant Manager

08/2016 - 01/2020

• Responsible for the visual presentation of the stores appearance

• Aid customer with processing of payments on various products

• Team manager and developer

• Key Holder

• Face to face customer service interactions

Citi Bank Newark, DE

Application Processor

10/2014 - 03/2015

• Responsible for processing applications for various accounts

• Clerical administrator

Education and Training

St. Georges Technical High School Middletown, DE 06/2012

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