Customer Service Care Coordinator

Tiana Mack

Detroit, MI *****

*************@*****.***

+1-313-***-****

Work Experience

Key Holder/Sales Lead

Dollar General-Madison Heights, MI

January 2024 to May 2025

Customer service and communication skills, Cash-handling experience, Knowledge of store operations and security procedures, and Training and mentoring capabilities. Patient Care Coordinator

Great Expressions Dental Centers-Warren, MI

February 2024 to July 2024

• Helping patients complete paperwork.

• Educating patients about their healthcare options.

• Managing each patient’s case while maintaining confidentiality.

• Making sure a patient receives high-quality care.

• Solving a wide array of problems when they arise. Cashier

MyTown Convenience Store-Hazel Park, MI

June 2023 to April 2024

- Assisted customers in a convenience store, handling bill payments, lottery transactions, and scanning items.

- Maintained a polite and professional demeanor, contributing to a positive customer experience. Customer Service Representative

Sitel

June 2022 to January 2023

• Remote*

• July 2022 to January 2023*

• Managed a high volume of inbound calls, emails, and chats, addressing customer inquiries on various topics including lost packages, exchanges, returns, shipping, billing, and general questions.

• Provided product recommendations, ensuring accurate and comprehensive information.

• Assisted customers in completing online and phone purchases, maintaining a focus on customer satisfaction.

• Recorded and documented customer information in the company database. Education

Certificate Diploma in Medical Coding & Billing

Ross Education - Warren, MI

May 2023 to April 2024

High School Diploma

J. Pershing High School - Detroit, MI

Skills

• Organizational skills (2 years)

• Inbound & Outbound Calling

• Retail Sales

• Excellent Attention to Detail

• Upselling Products & Services

• Communication skills

• Cash Register

• First-Tier Technical Support

• Pricing

• Cash Handling

• Oral & Written Communication

• Excellent Customer Service

• Proficient with Microsoft Office Software

• Data Entry & Maintenance

• Hospitality

• Issue & Complaint Resolution

• - Multitasking Abilities

• Typing (6 years)

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