Customer Service/Data Entry/IT Support

Kelly Cassidy

**** ******* ***., *.*. Roanoke, VA 24012 **************@*****.*** 540-***-****

LinkedIn: linkedin.com/in/kelly-cassidy-612210370

Data Entry Customer Service Remote IT Technical Support

Customer-focused, technically skilled IT professional with a bachelor’s in information technology (Magna Cum Laude) and over 10 years of experience in customer support and troubleshooting. I am also a detail-oriented and highly organized Data Entry Clerk with a strong track record of accuracy, efficiency, and confidentiality in handling high-volume data. Skilled in entering, updating, and maintaining information in databases and spreadsheets with exceptional attention to detail. Proficient in Microsoft Office Suite, Google Workspace, and database management systems, with the ability to quickly learn new software. Adept at meeting deadlines, following procedures, and supporting team operations to ensure data integrity and smooth workflow.

Technical Skills

Support & Troubleshooting: Windows 10/11, macOS, VPN, printer setup, password resets, system errors

Tools & Platforms: ServiceNow, Jira, Freshdesk, Azure, Google Workspace, Microsoft 365

Programming/Development: Python, HTML/CSS, Django, SQL, Firebase

Databases: SQLite, MySQL, PostgreSQL, MS Access

Soft Skills: Clear communication, remote support, patience, documentation

Certifications: CompTIA A+ (In Progress), Google IT Support (Planned)

Technical Projects

Resume Builder Web App – Django SQLite Remote 2024–Present

Built a full-stack resume builder with user login, PDF export, and mobile-friendly UI

Prioritized accessibility and ATS-compatible templates

MindSpace Mental Health App – Flutter Firebase Remote 2024–Present

Developed a journaling and mood tracker app with push notifications

Integrated Firebase auth and real-time database features

Capstone: Multi-Tier Web App – Purdue University Global 2024

Created a web tool for grade calculation using Django and HTML forms

Implemented responsive UI, form validation, and CRUD operation.

Professional Experience

Customer Service Representative (Remote)

Virginia’s Insurance Marketplace – Roanoke, VA 2022–Present

Resolved 30+ daily technical issues for users on healthcare platforms

Guided users through online application errors and portal troubleshooting

Logged tickets, documented issues, and trained incoming agents

Office Assistant

F.R.E.E. Foundation – Salem, VA 2020–2021

Provided basic IT support (email setup, computer help)

Managed internal databases (MS Access) and created online forms

Receptionist

CMC Supply – Roanoke, VA 2007–2020

Supported customers and staff with administrative and technical needs

Assisted with data entry, system updates, and order tracking

Responsible for answering the multi-line telephone system and directing calls to the appropriate department.

Education

Bachelor of Science in Information Technology

Purdue University Global (Online)

Graduated May 2025 — Magna Cum Laude, GPA: 3.83

Contact this candidate