Customer Service Bilingual

NTIRANYIBAGIRA CYRIAQUE

Add: #* – **** *** Street Surrey, BC V3W 8R7

Cell Phone :+1-236-***-****

Email: ***************@*****.***

Professional Profile & Skills

- Strong in both three languages: French English and Mandarin verbal and writing

- Organised, hardworking, multitasking for more than five years in public relation.

- Experienced in providing customer service.

- Able to work independently or within a team environment

- Able to work under pressure

- Self-motivated and willing to learn

- handle complaints, provide appropriate solutions and alternative within the time limits,follow up to ensure resolution.

Career Summary

October 4, 2020 - February 25, 2023

Behaviour Support Worker

Jan 10, 2020 - June 20, 2020

Life Scan

Bilingual customer service

September 10, 2018 - Feb 30, 2019

HSBC Bank Canada

Sales and service Contact center: Bilingual Premium Support Officer( Processing World Elite Mastercard Applications)

October 2017 – Jan 2018

Carillion YVR Customer Service

Customer Service Ambassador

Education and Qualifications

1994 - 1995 : Diploma of Training course in Agricultural Economics and Management at South China Agricultural University

1990 - 1994 : Bachelor’s Degree in Agronomy at South China Agricultural University

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1989 - 1990 : Diploma in Chinese Language in Beijing language Institute 1983 - 1989 : High school Diploma

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