Customer Service Representative
Resume:
Samiyah Sanders
Chicago, IL *****
708-***-**** ️ ****************@*****.***
Objective
Enthusiastic and dedicated individual seeking an entry-level Sales Associate position at Nordstrom. Passionate about delivering exceptional customer service, building strong client relationships, and contributing to a positive team environment. Currently completing law enforcement studies, bringing strong judgment, professionalism, and communication skills to every role. Professional Experience
Manager
Dusties Buffet & Kenny’s Ribs & Soul – Chicago, IL October 2024 – Present
● Led daily operations including opening/closing duties and shift management
● Oversaw inventory, restocks, and created weekly staff schedules
● Delivered top-tier customer service, managing high call volumes and in-person interactions
● Provided product recommendations and resolved customer concerns efficiently
● Collected customer feedback and implemented improvements for service excellence
Daycare Assistant / Office Assistant
Gingerbread House Child Care – Steger, IL
December 2021 – Present
● Assisted in classroom activities, ensuring a safe and engaging environment
● Communicated daily with parents regarding children's progress and needs
● Maintained cleanliness and organization of the facility
● Balanced administrative duties with hands-on childcare support Daycare Assistant Teacher
First Years University – Homewood, IL
September 2022 – 2023
● Set up play and learning areas with a focus on hygiene and safety
● Served as a positive role model for children, promoting social development
● Documented behavior reports and maintained open communication with families
Customer Service Representative
Italian Fiesta Pizzeria – Chicago, IL
January 2021 – August 2021
● Handled high-volume phone and in-person orders with professionalism and accuracy
● Offered product suggestions to improve customer satisfaction
● Resolved customer issues and ensured a seamless dining experience Customer Service Representative
2
University of Illinois Medical Center
August 2021 to June 2023
● Handled claimant inquiries about unemployment claims.
● Access/update claims.
● Verify documents.
● Certify for benefits.
● Stop payment indications.
● Escalations.
Customer Service Representative
Mediacom Communications Corporation
August 2023 to February 2024
● Set up new account for customers.
● Process payments.
● High bill analyzer
● Start/stop cable internet and phone.
Customer Service Representative
Annunity Health. - Westmont,IL
May 2024 to May 2025
Provide efficient customer service. Set up payment arrangements on utility bills and collect payments.
Sales Associate
Rent The Runway-Leap
Chicago, IL
Present
● High-End Sales Expertise - Proven ability to meet and exceed sales targets in a luxury retail environment through personalized client service and in-depth product knowledge.
● Client Relationship
● Management - Skilled in building lasting relationships with high-profile and repeat clientele, delivering elevated shopping experiences.
● POS & Cash Handling -Accurate and efficient with point-of-sale systems, cash reconciliation, and processing a variety of payments.
● Store Operations - Trusted with opening and closing procedures, including securing merchandise, managing cash deposits, and preparing store readiness.
● Visual Merchandising -Maintained premium brand standards through attention to detail in product presentation and floor organization.
● Team Collaboration - Worked closely with team members and management to ensure smooth daily operations and exceptional customer service.
● Conflict Resolution &
● Discretion - Handled customer concerns with professionalism and discretion, aligned with the brand's luxury values
Education
Olive-Harvey College — Criminal Justice (In Progress) 3
2025 – Present
Prairie State College
2023 – 2024
Western Illinois University – Macomb, IL
August 2021 – January 2023
South Shore International College Prep
High School Diploma September 2017 – June 2021
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