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Rick Greiner

*** * ****** **, ****** IA *****-***8

(C) 319-***-**** (E) ********@*****.***

Summary

Telecommunications expert with 24 years of experience in number porting and complaint resolution. Proven ability to lead teams and manage high-pressure situations effectively. Skilled in customer relations and technical problem-solving with a strong work ethic and attention to detail.

Skills

• Expert in customer relations

• Relationship building

• Flexible team player

• Microsoft Excel expert

• Process improvement

• Customer service excellence

• Team collaboration

• Reporting and documentation

• Team leadership

• Research abilities

• Microsoft Word expert

• Telecommunications systems

understanding

• Conflict resolution

Experience

09/2021 – 02/2025

08/1995 - 06/2019

RingCentral – Denver, CO

Senior Porting Specialist

• Coordinated enterprise port orders, ensuring accuracy and timely completion

• Led customer calls to address order status and resolve issues efficiently.

• Monitored order progression, providing timely updates to stakeholders.

• Directed issue resolution with cross-functional teams to maintain service standards.

Verizon Cedar Rapids, IA

Agency Relations Specialist

• Team Lead for MCI Line of Business for Executive and Regulatory complaint team.

• Researched and resolved Executive-Level and Regulatory complaints filed against MCI Communications (a Verizon company).

• Managed employee scheduling of vacation

• Developed training programs to improve process adherence and team performance.

• Provided weekly and monthly reporting of complaint volumes and trends affecting those volumes.

Education and Training

Lisbon High School Lisbon, IA

High School Diploma

Accomplishments

• Recognized many times at a national level for process improvements and impacts on the business

• Recognized frequently for outstanding quality of service Activities and Honors

• Member, Loyal Order of Moose (2009 - present) holding several offices including President of the Iowa Moose Association, Governor of the Iowa City Lodge, District 1 President, Mississippi Valley 141 Moose Legion President

• Enjoys grilling, bicycling, walking, fishing and pitching horseshoes

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