Assistant Manager

WHITEHALL, US, ***** • *********@******.*** • 484-***-****

AUTUMN ROSENBERG

Assistant Manager

PROFESSIONAL SUMMARY

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

EMPLOYMENT HISTORY

ASSISTANT MANAGER Aug 2024 - Present

Camp Bow Wow Allentown, PA

Supervised day-to-day operations to meet performance, quality and service expectations.• Maintained a clean, safe, and organized environment to enhance the customer, staff, and camper experience.• Developed strong working relationships with staff, fostering a positive work environment.• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.• Improved customer satisfaction by addressing and resolving complaints promptly.• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.• Facilitated daily customer interactions and scheduling via phone, email, and in-person. LEAD SUPERVISOR May 2023 - Aug 2024

Camp Bow Wow Allentown, PA

Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.• Assisted upper management in achieving long-term company objectives with timely execution of key projects.• Instructed employees on proper cleaning and sanitation of equipment and surfaces.• Educated workers about proper safety procedures to prevent accidents and injuries. LEAD COUNSELOR Nov 2022 - May 2023

Camp Bow Wow Allentown, PA

Ensured timely and organized completion of all back-of-house tasks.• Oversaw task execution to meet operational standards.• Assisted management in meeting deadlines consistently. KEY HOLDER Jan 2021 - Nov 2022

Camp Bow Wow Allentown, PA

Oversaw building operations through opening and closing procedures.• Executed cash handling tasks accurately.• Managed tasks effectively until management was present.

CAMP COUNSELOR Jun 2020 - Jan 2021

Camp Bow Wow Allentown, PA

Oversaw daily operations of a multi-dog yard.• Performed thorough cleaning to maintain high standards.• Maintained organization in high-pressure settings.

SEASONAL SALES ASSOCIATE Jun 2019 - Aug 2019

Leslie's Pool Supplies, Service & Repair Allentown, PA, USA Responsible for retail sales• Verified customer personal information• Answered customer questions and addressed problems• Stocked shelves

EDUCATION

HIGH SCHOOL OR EQUIVALENT 2019

Parkland High School Allentown, PA

SKILLS

Team Leadership, Customer Service, Operations Management, Problem Solving, Staff Supervision, Cash Management, Time Management, Task Delegation, Decision Making, Communication, Microsoft Word, Microsoft Excel.

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