Team Members Customer Service

LOME BERNAL

780-***-**** Edmonton, Alberta ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

● Over 6 years experience in customer and guest services in the hospitality industry

● Applied strategic plan in solving problem to satisfied the customers’ needs

● Competent in a fast-paced, time sensitive environment, successfully maintaining composure under pressure

● Self motivated, Organizational, dedicated, team worker who loves new challenges; known for providing exceptional, client focused service

● Demonstrated proficiency with Microsoft Office, Google Workspace, and office procedures

● Work independently and collaborate the team members with clarity and professionalism, use discretion, confidentiality, and integrity

EMPLOYMENT HISTORY

Product Demonstrator, Costco 07/2024 – Present

Edmonton, Alberta

● Engaged hundreds of customers weekly by providing compelling live product demonstrations in a high-traffic retail environment

● Demonstrated deep product knowledge to educate customers on features, benefits, and uses of various products

● Collaborated with Costco team members and vendors to ensure seamless setup, stocking, and tear-down of demo stations

● Followed strict food safety and handling procedures when preparing and distributing product samples

● Work with other team members to ensure coverage of all stations during break times Record Clerk, Consentia Inc.09/2023 – 11/2023

Edmonton, Alberta

● Audited confidential files, ensuring files were complete and legible, scanned hard copies to create digital versions, and checked each document for readability and accuracy

● Prepared all files according to specifications as outlined in company policy and procedures

● Ensured effective and efficient communication between multidisciplinary teams to ensure all tasks were completed on time and followed the required specifications Customer Service/Keyholder, Dollar Store 10/2021 – 07/2022 Edmonton, Alberta

● Provided friendly and efficient service to customers, resolving concerns and ensuring a positive shopping experience

● Acted as the shift supervisor in the absence of management, supporting team members and maintaining store standards

● Trained and mentored new employees on policies, procedures, and customer service expectations

● Opened and closed the store, including balancing tills, preparing deposits, and completing end-of-day paperwork

Administrative Clerk, Alberta Provincial Court (work Practicum)05/2021 – 06/2021 Edmonton, Alberta

● Proofread files to verify file numbers and names are accurate

● Photocopied all the receipts and attached to the documents as required

● Retrieved required files for courtrooms, counter staff, and administration

● Created labels, put files into folders and store in file room following FOIP security regulations

● Indexing, pre-sort all concluded files daily–arrange in alphabetical order by completion date

● Performed data entry and record keeping tasks to track the case correspondence and updates

● Prepared priority outgoing mail requested from all departments throughout Alberta Provinces

● Operated office equipment, including printers, scanners, and photocopiers EDUCATION

Foundational Aviation Skills Training, Elevate Aviation Learning Centre 2025 Women’s Employment Skills Training, Elevate Aviation Learning Centre 2024 Administrative Professional, Campbell College 2022 Computerized Accounting Certificate, Academy of Learning College 2017 CERTIFICATION

Costco Food Safety Certificate, CDS Club Demonstration Services 2025 Restricted Operator’s Certificate- Aeronautical, ISEDC 2024 WHMIS 2015, Spectrum Safety Services 2024

Fire Extinguisher Training, Spectrum Safety Services 2024 First Aid and CPR, Spectrum Safety Services 2025

Transportation of Dangerous Goods, Spectrum Safety Services 2024 VOLUNTEER EXPERIENCE

Cross Country Tour, Edmonton AB 2024

Elevate Aviation

Campaign Manager, Edmonton AB 2017 – 2023

Canada's Election

Contact this candidate