Customer Support Arabic Language

ABDULLAH

Jamia Nagar, New Delhi, India

Contact No.: +91-638*******

Email : ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 3+ years of experience in customer support in Arabic Language, expertise in policy compliance, and strong problem-solving skills. Excellent communicator, proficient in

Microsoft Office and Google Workspace, and committed to delivering high-quality customer experiences.

WORK EXPERIENCE

Senior Associate

Arabic Language

Tech Mahindra Private Ltd.

March 2022 – Present

●Resolved customer complaints and escalated complex cases.

●Educated customers on Meta product features and services.

●Ensured timely resolution of issues while maintaining quality standards.

●Collaborated with internal teams to resolve technical issues efficiently.

●Maintained high levels of customer satisfaction and engagement.

●Stayed updated on amazon products, policies, and best practices.

●Responded promptly to emails, ensuring quick resolution and reduced AHT.

EDUCATION

●Bachelor of Arts(Arabic Language)

Jamia Millia Islamia University, New Delhi

●Intermediate

Jamia Islamia, Dariyabad, Sant Kabir Nagar, UP, India ● High School

Jamia Islamia, Dariyabad, Sant Kabir Nagar, UP, India

Key Skills and Expertise

●Floor Support

●Shrinkage and leave management

●People Management

●Data cleaning and Reporting

●Preparing slides

●Investigative Analysis

●Sentiment and Intent Analysis via Data Labeling

●Customer Relationship Management

●Effective Communication and Customer Engagement

●Problem-Solving and Critical Thinking

●Time Management and Multitasking

●Microsoft Office Suite

●Google Workspace

LANGUAGE

●Arabic – (Fluent)

●Hindi – (Fluent)

●English – (Fluent)

PERSONAL DETAILS

●Father's Name: Abdul Haque

●Date of Birth: January 1, 1997

●Gender: Male

●Marital Status: Married

●Nationality: Indian

●Languages: Arabic, English, Hindi, Urdu

●Passport: Available

DECLARATION

I hereby declare that the above-furnished information is true and correct to the best of my knowledge.

Date : July 2025

Place: Delhi, India

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