Project Management Customer Service
Resume:
STEPHEN GAYNOR JR.
*******.********@*****.***
EDUCATION
DeVry University April 2024
Bachelor of Arts in Business Administration
Member, National Society of Leadership and Success (NSLS)
Project Management
3.5 GPA
Hollywood Hills High School June 2010
High School Diploma
Track & Field, Cross Country Team Member
Achievement Awards
CAREER SUMMARY
Advanced leader with 16 years of progressive experience across operations, retail, and facility management. Adept at team leadership, customer service, and optimizing performance to meet and exceed company goals. Known for strong communication skills, problem-solving abilities, and a passion for operational excellence. Holds a BA in Project Management and multiple leadership certifications EXPERIENCE
Ross Dress for Less Davie, Fl
Assistant Store Manager July 2024 - Present
Plan and control payroll hours, main controllable expenditure, and adapt to company developments
Manage daily operations including payroll, inventory, scheduling and budgeting
Supervise and train team members to meet performance standards
Oversee and monitor of actual expenditures to be within budget
Resolve customer concerns while ensuring satisfaction
Recruit and terminate when necessary
Walmart Pembroke Pines, Fl
Digital Coach / Team Lead September 2019 - May 2024
Led digital operations and trained associates for online order fulfillment
Maintained inventory and assisted customers with order issues
Set company goal to increase customer order fulfillment rates
Delivered customer service in a high-volume environment
Monitored performance and ensured inventory accuracy
Managed scheduling and department cost
SKILLS
Cash Handling
Time Management
Project Coordination
Team Leadership & Training
Budgeting & Payroll Oversight
Strategic Planning & Execution
Cross-Functional Collaboration
Data Entry & Inventory Systems
Retail & Operations Management
Customer Relationship Management
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