Customer Service Representative
Resume:
Donna Gluzak
Marietta, Ga. 30060
***********@*****.***
Work Experience
Remote Customer Service Representative
Ultimate Home Crafters - Marietta, GA
June 2023 to Present
Duties include calling homeowners interested in bathroom remodeling and windows, scheduling estimates, conflict resolution.
Remote Customer Service Representative/sales
Moneytree Merchant Services - Marietta, GA
June 2006 to June 2023
Duties included calling new, small businesses needing credit card processing, scheduling sales presentations, conducting sales presentations, statement analysis, & conflict resolution.
Domestic Violence Shelter Advocate
Gwinnett Council on Battered Women - Lawrenceville, GA
April 1995 to June 1995
Duties included picking up women from the police station, explaining the rules to them & getting them settled, G.E.D. prep, watching their children while they speak with attorneys, listening to their problems & offering helpful solutions, documenting the day's events.
Counseling Intern
Kennesaw State University CAP Center - Kennesaw, GA
September 1994 to December 1994
Counseling approximately 18 people who were mostly students with a few teachers. Demonstrated counseling skills, strong communication techniques, time management & vocational testing.
Education
Master's degree in Counseling
University of West Georgia - Carrollton, GA May 1992 to December 1994
Bachelor's degree in Clinical Psychology
Brenau University - Gainesville, GA September 1988 to May 1992
Non-matriculating in Nursing
D'Youville College - Buffalo, NY
September 1983 to September 1986
Skills
• Individual / Group Counseling
• Case Management
• Group Therapy
• Conflict Management
• Behavioral Therapy
• Cognitive Behavioral Therapy
• Crisis Intervention
• Child & Family Counseling
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