Office Assistant Client Support

JANET L GRAHAM

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Santa Ana, CA 92706

EMPLOYMENT HISTORY:

November, 2023 to July, 2025:

SOCIAL SECURITY ADMINISTRATION, 11900 Gilbert St, Garden Grove, CA 92841

Office Assistant: Responsibilities were comprised of performing clerical work for 40 Case Workers, including receiving and processing incoming and outgoing forms and correspondence, keeping up-to-date client records, ordering and distribution of office supplies, keeping track of incoming orders, interacting with Case Workers on a daily basis, assisting Security by providing client support and reporting to Operations Supervisor and District Manager for any additional clerical duties.

September, 2023 to November, 2023

MEDICARE COACH, 1200 Quail Street, Suite 180, Newport Beach, CA 92660

Appointment-Setter for licensed health insurance agent by contacting potential clients from a database, gathering statistics, such as age, medical history, availability, etc. and scheduling presentations for sales of supplemental Medicare insurance plans.

July, 2016 to December, 2022

ORANGE COUNTY IN HOME SUPPORT SVCS, 1505 E. Warner, Santa Ana, CA 92705

Provider #002263245 – Position included daily support to individual client with disabilities by communicating information, scheduling and transportation to and from doctors’ offices and hospitals, ordering and picking-up of prescriptions from pharmacy, retrieving medical reports, preparing meals, keeping bank records and assisting client with bill-paying, driving whenever needed and acting as a liaison between social workers, family members and physicians, etc.

May, 2013 to May 2016

DIAMOND RESORTS INTERN’L, 10600 West Charleston Blvd, Las Vega, NV 89135

Outbound Call Center/Reservationist: The position required contacting owners and former resort guests (average 100 to 150 calls/day) using an auto-dialer from the client database and promoting vacation getaway packages and gifts & scheduling tours for timeshare presentations.

February to October, 2011

KOOL RADIO (102.3 FM), 150 Spectrum Blvd, Las Vegas, NV 89101

Telemarketing/Inside Sales for “Oldies” radio station outbound calling to promote airtime advertising packages, sending out promotional materials, assisting with ads, closing and picking-up payments and providing support to existing clients.

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