Call Center Team Leader

Name: Norman Farrell

Address: **** *** ** *, *********, Georgia 30016

Phone: 770-***-****

Email Address: ************@*****.***

OBJECTIVE

To have a position working in a diverse working environment with major responsibilities that will effectively utilize my leadership, and organizational skills.

EXPERIENCES

01/2023-11/2024 Abucus (Fulton County Voters Registration)

Absentee Specialist/Ballot Counter/Call Center

*Helped counted and processed absentee ballots

*Processed All Application for Voting and Answered Calls from Voters

*Worked as a Team Leader to make sure Ballots and Applications was distributed to all Staff and Processed

06/2020 to- 12/2022 Happy Faces Personnel Group, Inc (Fulton County Voters Registration))

Ballot Counter/Call Center

*Helped counted and processed absentee ballots

*Processed All Application for Voting and Answered Calls from Voters

*Worked as a Team Leader to make sure Ballots and Applications was distributed to all Staff and Processed

05/2019 to-03/2020 Happy Faces Personnel Group, Inc (Fulton County Senior Services)

Cook

* Prepared meals according to meal plans

* Read and interpreted food tray tickets as well as modified menus

*Assisted in serving meals to Clients

*Set up assigned stations with correct food items, serving utensils and dishes

*Broke down and cleaned stations after each tray line run

05/2018 to-04/2019 Happy Faces Personnel Group, Inc (GA Tech University)

Custodian

*Cleaned work area in assigned Buildings (Mopped, Swept, Dust and Removed Trash)

* Operated and maintained power equipment to vacuums/other machines, and spot cleaned machines and other powered equipment

* Performed other duties as assigned

6/2016 to 4/2018 D and L Contractors

Supervisor

*Supervised a Team of 7 crew Members

*Operated Plumbing Equipment (Bob Cat) and Dug Man Holes

*Installed underground plumbing pipes

07/2000 to 7/2008 UPS

Sorter

*Lifted and Sorted packages with weights of 50-75 pounds, to different belts within the HUB

*Loaded products onto the Assembly line and Trucks

9/2003 to 9/2007 AraMark / Dobbins Air Force Base

Exhibition Chef / Trainer

*Monitored daily completion checklists, serving line, cleaned kitchen, stored all food preparation

*Prepared and monitored plated food presentation and daily completion checklist

*Assisted manager on planning weekly menus, trained new employees and attended meetings

EDUCATION

07/2008 – 10/2008 Atlanta Area Technical College, Atlanta, Georgia

08/1983 – 6/1987 Ivana Eudora Kean High School, St. Thomas, US Virgin, Island

2019- Food Certification Certificate

References Upon Request

Contact this candidate