Customer Service Representative
Resume:
Akiyah King
Durham, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Publix-Durham, NC
March 2024 to July 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Customer Service Representative
Harris Teeter-Raleigh, NC
August 2020 to February 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Education
High school diploma
Bunn High School-Bunn, NC
August 2019 to June 2022
Skills
• Customer service
• Communication skills
Contact this candidate