Experience
Balance Staffing Hilton Head Island, SC
Custumer Service Representative 01/2020 - 07/2025 Provided exceptional customer support by answering inbound calls, assisting clients in completing necessary forms, and ensuring they had all required documentation for the services they were enrolled in. Essential Cleaning Henderson NC
Administrative Assistant 03/2013 - 01/2025
Performed a wide range of administrative duties, including clerical support, communication, and record-keeping. Managed document preparation, office operations, and meeting/event coordination. Oversaw data entry and management, provided effective problem-solving, and ensured seamless support for day-to-day activities. Gambro Kidney Care (Dialysis Center) Henderson, NC Certified Hemodialysis 03/1998 - 06/2013
Created and maintained detailed inpatient care logs, documenting patient medical history, medications, and diagnoses. Utilized hospital systems to monitor and report on patient care, including lab results, allergies, and vital signs. Educated patients on their conditions and prescribed medications. Monitored patients undergoing hemodialysis and performed cannulation procedures.
Skills
Customer service, Time management, Record Keeping, Office Management, Data Entry and Bookkeeping, Problem Resolution, Adaptability and Flexibility, Computer literacy, Communication skills, Computer skills Education
Fayetteville Tech Community College Lenexa, KS
Medical CodingFor Outpatient & Inpatient Services Part 2 07/2023 Fayetteville Tech Community College Fayetteville, NC Medical Coding For Outpatient & Inpatient Services Part 1 12/2022 Grantham University Lenexa KS
Master of Science Leadership 07/2022
Grantham University Lenexa KS
Master of Healthcare Administration 09/2020
Grantham University Lenexa KS
BA Criminal Justice 02/2018
Grantham UniversityA Lenexa, KS
Associate of Arts Business MAnagement 02/2016
Andera Silvers
984-***-**** *************@*****.*** Durham, NC