It Support Data Entry

EMAL DEHZAD

*****.********@*****.*** 916-***-****

Sacramento, CA 95841

SYSTEM-FOCUSED IT ROLE SUMMARY

• Versatile and fast-learning professional with a foundation in system analysis, IT fundamentals, and customer-facing roles across healthcare, hospitality, and education.

• Strong communicator with a proven ability to resolve problems, support diverse teams, and manage high-pressure environments.

• Eager to apply technical knowledge and grow in a system-focused IT role. WORK EXPERIENCE

Blackstone Security

Emergency Department Specialist-Kaiser Permanente Roseville July 2024 - Present Provided basic IT support to nurses during night shifts, troubleshooting issues with internet connectivity, login access, and workstation functionality.

Supported critical systems by identifying and resolving tech-related disruptions affecting emergency lobby operations. Logged and documented incidents using secure protocols, similar to IT ticketing systems. Partnered with healthcare IT and security teams to maintain safe and smooth operations. Ensured device access control and privacy compliance, contributing to secure patient information handling. Demonstrated communication, technical problem-solving, and multitasking skills in a fast-paced, high-stakes environment. Crowne Plaza Hotel

Receptionist August 2023 - December 2023

Handled 50+ daily calls, coordinating appointments, and delivering superior guest assistance to optimize customer satisfaction. Facilitated communication with international guests (English, Turkish, Pashto, Dari), enhancing service efficiency. Executed administrative functions, including data entry, document processing, and front-desk organization, achieving a 30% increase in workflow efficiency. Promoted hotel services and amenities, contributing to a 15% boost in guest engagement. Recognized for adaptability; completed training in 1 week.

Crowne Plaza Hotel

Waiter/Server June 2023 - August 2023

Delivered excellent customer service in a high-paced setting. Cagribey Anatolian HS

Student Support Specialist August 2022 - June 2023 Enrolled 50+ students and facilitated onboarding with tech platforms like Google Drive. Guided international students; addressed concerns. Advised on course selection. Orchestrated cultural outings for student integration. Utilized Google Drive/Microsoft Office.

EDUCATION

Associate Degree- Computer Information Science January 2025 - Present Sacramento City College

SKILLS

Systems Analysis (Entry-Level) Operating Systems: Windows, Linux

(basic familiarity)

Networking Concepts

Microsoft Office Google Workspace Communication & Crisis Management Conflict Resolution Incident Documentation Basic SQL & Programming (C++) Customer Support IT Fundamentals (Google Cert)

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