Customer Service Rep
Resume:
Kyra Mcvay
Customer Service Rep
Chicago, IL ****8
****.*****@*****.***
Professional Summary
Reliable and adaptable professional with experience in manufacturing, healthcare, working from home and office support. Skilled in multitasking, customer service, and maintaining accuracy in fast-paced environments.
Willing to relocate to: Las Vegas, NV - Roseville, MN - Minneapolis, MN Authorized to work in the US for any employer
Work Experience
Food Service Worker
UChicago Dining-Chicago, IL
August 2024 to April 2025
• Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables.
• Weighs and measures designated ingredients.
• Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
• Stores food in designated areas following wrapping, dating, food safety and rotation procedures.
• Cleans work areas, equipment and utensils.
• Distributes supplies, utensils and portable equipment.
• Utilizes approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
• Serves customers in a friendly, efficient manner following outlined steps of service.
• Resolves customer concerns and relays relevant information to supervisor.
• Ensures compliance with company service standards and inventory and cash control procedures.
• Assures compliance with all sanitation and safety requirements.
• Performs other duties as assigned.
Medical Receptionist/Wfh
Park Nicollet-Bloomington, MN
November 2021 to August 2024
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Epic training
Production Worker
Ford Motor Company-Chicago, IL
August 2019 to September 2021
Perform manual labor, standing and walking much of the time, and with a certain amount of manual dexterity (the ability to pick up, handle, and manipulate) parts and materials quickly and accurately on production line. Use hand, power tools, or scanners to install parts on vehicles or vehicle components or locating and obtaining parts for customer orders
Office administrative Assistant/Childcare Teacher Asst. Standberry Christian Academy
May 2007 to July 2019
• Cash handling, filing papers, customer service,billing, bookstore, help teachers with daily activities with children, learning skills help with payroll check, researching on internet, Windows word Supervise and monitor the safety of children in their care
• Prepare meals and organize mealtimes and snacks for children
• Help children keep good hygiene
• Change the diapers of infants and toddlers
• Organize activities or implement a curriculum that allow children to learn about the world and explore interests
• Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
• Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parent
Education
Vocational Education and Training in Sterile Processing Technology Prairie State College-Chicago, IL
September 2025 to Present
Certificate in Pharmacy Technician
February 2022 to February 2023
G.E.D in Highschool studies
Lincoln Challenge Academy-Rantoul, IL
2007 to 2007
Skills
• Inventory control
• Microsoft Outlook (8 years)
• Microsoft Excel
• Analysis skills
• Medical scheduling
• Assembly
• Quality assurance (5 years)
• Microsoft Word
• EMR systems
• Medical terminology
• EHR systems
• Medicare
• Microsoft Office
• Live chat
• SharePoint
Certifications and Licenses
Pharmacy Technician License
Food Handler Certification
ServSafe
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