Service Representative Customer
Resume:
Valerie Horton
Livingston, Texas 77520
I am a progressive out of the box people person with a keen interest in the human psyche. I possess superior communication skills, demonstrating strong self-initiative and the ability to multi task. I have successfully managed and supervised staff in my career and am committed to continuing education. Along with being an exceptional team player I believe this makes me an advantageous selection to the position you are seeking to fill. I am authorized to work in the US for any employer. Insurance Billing Representative
PL Billing/Safeco-Liberty Mutual
This was a remote position
Feb. 2025 to June 2025
Managing client information, verifying billing data, proving billing support from simple billing to detailed billing breakdown to taking payment. Call Center Service Representative
Results CX/Solutran
This was a remote position
Oct. 2023 to Oct. 2024
Accepting incoming calls for United Health Care. This involved verification of benefits for members from primary care physician to pre authorization paperwork. Pharmacy Service Representative
Teleperformance
This was a remote position
Jan 2022 to Oct 2023
Handled incoming pharmacy calls, initiated pharmacy refills, and handled insurance billing and prior authorization paperwork.
Personal Assistant
DuPlantis Landscape and Design
This was an onsite position
Oct 2020 to Dec 2021
I handled Mr. DuPlantis’ day to day schedule also arranged his schedule for bids on-site jobs and jobs nearing completion.Handled payroll for Mr. DuPlantis’ employees as well as receiving and invoicing and reconciling all acct.s receivable and acct.’s payable. Professional Student
Southern New Hampshire University
This education resource was attended online
May 2018 to Oct 2019
I am currently 1 semester shy of my Bachelors Degree in Clinical Psychology EDUCATION
Lee College
AAS
2007-2009 Associates of Applied Science in Paralegal Studies 2015-2017 Associates of Applied Science in Drug and Alcohol Abuse Counseling Licensed Drug and Alcohol Counseling Intern 2018-2023 SKILLS
Case Management
Legal Research
Social Work
Call Center Behavioral Health
Avaya
Citrix
Triton
Addiction Counseling
Mental Health Counseling
Behavioral Therapy
Crisis Intervention
Crisis Management
Child and Family Counseling
Intake and Assessment
Computer Skills
VPN
IVR
Typing
Research
CRM
Time Management
DME
HIPPA
MILITARY SERVICE
US Army
June 1982-Oct 1990
Honorably Discharged
91B10 Combat Field Medic
91Y10 Clinical Eye Specialist
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