It Support Technical
Resume:
NATE ALLEN
Team Leader Solution Delivery - Workforce Cloud
515-***-**** ******.****.*****@*******.***
https://www.linkedin.com/in/nate-allen-3687362/ North Fort Myers EXPERIENCE
Team Leader - Solution Delivery Workforce Cloud
Product
05/2024 - 06/2025
Wellmark Blue Cross and Blue Shield Des Moines, IA Led the Workforce Cloud Platform Team to modernize IT infrastructure through key migrations and deployments. We transitioned to Azure Virtual Desktop, improving efficiency and user satisfaction. The team deployed CoPilot to 600 users and upgraded Persistent platforms to Windows 11, boosting productivity and collaboration. My role was pivotal in transforming the organization's IT landscape.
Migrated over 500 InfoPath Forms to modern low-code solutions, streamlining processes and improving user engagement.
Strengthened security measures by hardening Entra/Intune with SaaS Application Protection, ensuring compliance and data integrity. Migration of 700 Persistent VDI's to Windows 11.
Deployed Red Hat Linux VDI's for Mean Stack Development in Azure Virtual Desktop. Enhanced Compliance Suite with OneDrive Journaling. Migrated Workforce off of Legacy Skype and Siemens voice systems into Microsoft Teams with Pay as you go Microsoft Calling Plans.
Team Leader - Enterprise Messaging and Collaboration Services
03/2018 - 05/2024
Wellmark Blue Cross and Blue Shield Des Moines, IA Managed engineering and development team focusing on enhancing workforce productivity through Office 365 and related Microsoft technologies, supporting 3200+ users. Migrated Exchange and SharePoint to Online platforms. Deployed Microsoft Teams and OneDrive.
Implemented Enterprise (Skype) Voice for 500 users. Led Azure AD SSO and 2FA deployment.
Managed Intune MDM/MAM rollout.
Supported 3200 remote workers via Citrix during pandemic. Rolled out Mimecast for Email Threat Protection.
Established GPU Acceleration for Citrix users.
Disaster Recovery Tech Lead 02/2013 - 03/2018
Wellmark Blue Cross and Blue Shield Des Moines, IA Maintained high availability and disaster recovery for critical systems on Windows, RedHat, and Solaris using advanced methods. Managed IT asset recovery through alternate data centers and cross-functional collaboration. Coordinated with vendors, audits, and security for risk management and governance.
Coordinated disaster recovery drills, cutting Recovery Time Objectives by 50%+. Led design of virtual SQL and multi-site SQL Server Always-On architecture. Managed disaster recovery for Wellmark and Tier 1 vendor tests. Reduced server recovery time using P2V processes for BIOS and EFI servers. Developed robust business continuity and disaster recovery plans. Conducted third-party vendor disaster recovery risk reviews. SUMMARY
A seasoned thought leader with a 25-
year career in Healthcare IT, showcasing
a proven ability to consistently drive IT
modernization initiatives. Over the past 7
years, I have focused on providing direct
leadership support for our Workforce
Cloud Platform. My diverse experience
spans Project Management, Risk
Management, Support Analysis, Vendor
Management, and Systems Engineering.
My mission is to facilitate seamless
collaboration and innovation through
strategic IT leadership and scalable
solutions.
KEY ACHIEVEMENTS
Streamlined IT Infrastructure
Led migration of 3200 users to
Citrix Cloud, and Azure Virtual
Desktop, increasing efficiency and
lowering downtime by 30%.
Enabled Work from Anywhere
During the early days of the COVID
Pandemic, enabled remote
connectivity through Citrix and
oversaw system performance.
Improved User Collaboration
Deployed Microsoft Teams as the
Unified Communication Platform for
Chat, Meetings, Collaboration, and
Enterprise Voice. Directed
deployment of CoPilot to 600 users,
increasing productivity by 25%.
Enhanced Disaster Recovery
Reduced recovery time by 50% for
all disaster recovery applications.
Built 3rd party vendor Disaster
Recovery Review from the ground
up.
Strengthened Security
Spearheaded Intune MDM/MAM
deployment, securing 800 devices
within two months. Enabled
DKIM/DMARK on Wellmark.com
domain.
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EXPERIENCE
Intel Systems Engineer 01/2009 - 02/2013
Wellmark Blue Cross and Blue Shield Des Moines, IA Provided enterprise-level IT solutions and services, focusing on Windows server environments and disaster recovery.
Maintained MS Windows Server 2000-2012 R2, incl. Active Directory, DNS, DHCP, IIS, Exchange.
Managed critical app deployment via System Center Configuration Manager, optimizing OS deployment to 20 mins.
Reduced vulnerabilities over 60 days old, using SCCM, defined security patching strategy.
Led Physical to Virtual migration to cut costs and datacenter transition time. Reduced after-hours support calls by 50% through creating SCOM tasks for Security teams.
Directed Disaster Recovery initiatives via Netbackup, improving future test reliability. Desktop Systems Analyst 09/2007 - 01/2009
Wellmark Blue Cross and Blue Shield Des Moines, IA Desktop Support Specialist 03/2000 - 09/2007
Wellmark Blue Cross and Blue Shield Des Moines, IA Treasurer - Business Continuity Advisory Board 06/2017 - 06/2020 Blue Cross Blue Shield Association Chicago, IL
Balanced budget, tax forms, organized annual meetings, see fee's for attendees based on payments to highlighted speakers.
Data Integration Engineer 07/1998 - 03/2000
Provision Inc. Minot, ND
EDUCATION
Graduate, Business Leadership 2011 - 2013
William Penn University
3.8 Cumulative GPA
Bachelor of Arts, Business Administration 2006 - 2009 William Penn University
Graduated with Magna Cum Laude Honors
Certificate in Network Engineering 1999 - 2001
Hamilton College (now Purdue Global)
3.7 Cumulative GPA, MCSE 4.0 Curriculum
INTERESTS
Non-Profit volunteering Enabling technology for all Boating / Fishing iOT/Smart Home Guru
REFERENCES
Available upon request
CERTIFICATION
MS: Windows 7, Configuring
Microsoft
MCSA: Windows Server 2008
Microsoft
MCITP: Enterprise Administrator
on Windows Server 2008
Microsoft
MCITP: Server Administrator on
Windows Server 2008
Microsoft
MCTS: Windows Server 2008
Active Directory, Configuration
Microsoft
Microsoft Certified Information
Technology Professional -
Enterprise Admin / Server Admin
Microsoft
ITIL Foundations 2.0
ITIL Certified
SKILLS
Servant Leadership Risk Assessment
Scaled Agile Framework
Contract Negotiation
Vendor Management
System Center Operations Manager
2007/2012
Windows Server Administration
Vulnerability Management
Windows Server SDLC
Software Documentation
Active Directory Security
Process Improvement
Microsoft Exchange Networking
Troubleshooting Business Analysis
Disaster Recovery Project Management
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