Administrative Assistant Customer Service
Resume:
KATIE RINGHAM
Indianapolis, IN *****
*********@*****.***
Professional Summary
SKILLS Microsoft Office Epic Charting Certify Relationship Building Communication Leadership
Work Experience
Administrative Assistant/Receptionist
National Filter Services-Indianapolis, IN
April 2025 to August 2025
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of XX%
• Researched pricing options from various suppliers/vendors leading to cost savings of XX% on office equipment purchases
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office New Patient Scheduler
Center for Pain Management-Carmel, IN
September 2022 to March 2025
• Patient Scheduling
• Medical Insurance Verification
• Answering Multi-Line Phone System
• Patient Registration
• Eligibility Verification
• Insurance Authorization
• Customer Service
• Financial Clearance
• Patient Demographic
• Copays
Vendor
ForTec Medical.
March 2015 to May 2021
• - Vendor/Laser Tech 3/2015 - 5/2021
• Delivered medical laser equipment to hospitals & surgery centers for use in scheduled procedures.
• Operated surgical laser & other medical devices & provided technical laser guidance to surgeons & staff prior to & during surgery.
• Performed pre-operative checklists
• sterilization
• laser calibrations & completed required paperwork.
• Reviewed patient procedure requirements with surgeons & staff before each case.
• Conducted medical equipment inventories.
• Maintained team-oriented relationships with hospital staff & surgeons across Indiana
• Ohio
• & Illinois.
CPR
Languages
English
Surgery Coordinator
St. Francis Hospital.
October 2011 to March 2015
• Coordinated add-on procedures with physicians & patients.
• Administered surgery schedules to appropriate medical staff & ensured that necessary equipment was scheduled & in the correct surgical room.
• Was front-line contact & assisted with management of front desk by answering & directing calls appropriately.
• Organized meetings
• scheduling
• & catering when necessary.
Surgical Assistant
St. Francis Hospital.
October 2007 to September 2011
• Appropriately cleaned & sanitized surgery rooms after each surgery closely following hospital guidelines.
• Transported patients to & from surgery.
• Assisted nurses
• physicians
• & patients as needed.
• Maintained CPR certification.
Education
B.S. in Business
Indiana Tech-Fort Wayne, IN
January 2007 to December 2007
High School Diploma
Beech Grove High School-Beech Grove, IN
January 2006 to December 2006
Skills
• Calibrations
• Insurance Verification
• Communication
• Coordinated
Certifications and Licenses
Epic Certification
Quickbooks
EHR Systems
CPR Certification
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