Project Manager Customer Service

Pamela Kaiser

**** ****** **** ****

Schiller Park, IL 60176

312-***-****

*****@*******.***

SUMMARY

• Accomplished and decisive, results oriented with proven successes in business operations and long-term partnerships

• Interpersonal skills in the workplace i.e., active listening, problem-solving and conflict resolution

• Leadership, can-do attitude, open communication, analytical skills with project management experience

• Demonstrated track record of exceptional customer service resulting in increased revenue and satisfied customers

Professional Experience

Rabine Paving America 2024 (current)

National Project Manager

• Overseeing the entire construction process from start to finish

• Developing and implementing project plans

• Monitoring and controlling project budgets and costs

• Coordinating and managing the activities of subcontractors and suppliers

• Ensuring compliance with safety regulations

• Developing and managing schedules for completion of projects

• Providing progress reports to stakeholders

IL Home Restore / Sun N Us – Des Plaines, IL 2022-2024 Construction Assistant Project Manager (Contract)

• Organized, processed and coordinated pertinent information for projects

• Monitored and tracked all field construction i.e., sub-contractor phases, materials from start to completion

• Integral part of designing and implementing the construction proprietary CRM software

• Onsite walkthroughs included; handling grievances, safety, subcontractor accountability

• Liaised with clients, vendors, subcontractors, architects, and other team members

• Maintained current vendor insurance certificates of insurance and verified compliance

• Assembled and processed purchase orders, change orders, and other project documents

• Built a solid working relationship with Sunpower Solar and Sunrun Solar acquiring new construction projects and increasing profits

• Organized and detailed in a fast-paced environment Plote Construction – Hoffman Estates 2021-2021

Operations Administrator / Civil Heavy Construction (Temporary)

• Streamlined report processes to improve efficiency and accuracy

• Input detailed data for Affidavits of Availability resulting in job awards with IDOT, Illinois Tollway etc.

• Scheduled meetings for large departments e.g., Field Services, Operations and Project Managers

• Worked with DBE companies ensuring percentages exceeded Federal and company standards

• Constant contact with Local Unions for job placement on all heavy jobs Pamela Kaiser

9355 Irving Park Road

Schiller Park, IL 60176

312-***-****

*****@*******.***

2

Law Offices of Cathy A. Pilkington – Chicago, IL 2020-2021 Executive Office Manager

• Executive Gatekeeper

• Discreetly and tactfully handled time sensitive materials and personal inquiries

• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters

• Proficient in E-File - court filing services

• Ability to follow priority executive orders with complete sincerity and responsibility

• Handled all customer requests and resolved issues in compliance with state laws

• Proofing and editing legal filings i.e., Summary Judgements, Motions and Filing Notices

• Executive Calendar e.g., court dates, hearings, client meetings, out of town witnesses and guests

• Clean background check and driving record

LaBella Builders & Developers - Chicago, IL 2013 - 2020 Assistant Project Manager

• Ensured that initiation and execution phases were met according to plan

• Attended all pre-con meetings documenting and implementing successful handoff from estimating to field

• Assisted in creating submittal schedules outlining timelines

• Coordinated with engineers/architects on mechanical, electrical and plumbing deadlines and compliance

• Proficient in E-Plan permitting system

• Proficient in AIA Construction G702-G703 application processes

• Prepared and processed project plans, and on-site assessment reports

• Documented construction meetings and follow-up tasks to be performed for all project phases

• Worked with architects on appeals from Zoning departments

• Prioritized workload delivering the best results for associates and clients

• Interacted with clients, government agencies and landowners Proficient in the following:

Microsoft Office 365

Outlook, Gmail

Salesforce

Buildertrend

Heavy Jobs-Heavy Bid

Contractors Cloud

IFS

Viewpoint

SharePoint - Smartsheet

Oracle, Jaggaer, Service Channel Portals

Wrike

Adobe Acrobat Pro DC

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