Customer Service Front Desk
Resume:
Maitri Patel
Lexington, SC *9073
***************@*****.***
Professional Skills
Analytical and client-focused finance student with over 4 years of customer service and cash handling experience in hospitality and retail settings. Skilled in resolving customer concerns, managing transactions accurately, and maintaining operational efficiency in fast -paced environments. Multilingual and adaptable, with a strong foundation in finance and a passion for building a career in banking.
Experience
May 2024- November 2024
Super 8, Columbia, SC -Manager
● Processed daily cash, credit, and refund transactions totaling over $2,000 with 100% accuracy.
● Managed front desk operations, including guest check-ins, shift handovers, and end-of-day reporting.
● Delivered prompt solutions to guest complaints, improving overall satisfaction and return rates.
● Oversaw supply orders and maintain accurate inventory levels to ensure uninterrupted service. June 2021- September 2023
Cake Walk, East Windsor, NJ - Cashier & Order Coordinator
● Handled high-volume cash and card payments, balancing the cash drawer at close with zero discrepancies.
● Ensured accurate order packaging and delivery coordination, reducing customer complaints by 25%
● Maintained organized inventory records and reorder supplies to support daily operations.
● Provided personalized customer service to 50+ customers daily, contributing to a strong return customer base.
September 2019- April 2020
Subway, Mountain Top, PA - Customer Service Associate
● Processed in store and mobile transactions, consistently maintaining accurate register balances.
● Prepared customized food orders and maintained a clean, compliant food service environment.
● Replenished product stations and ensured availability of key items during high traffic periods.
● Supported team operations during peak shifts, improving overall service time and efficiency. Education
February 2024 - Present
Post University, Waterbury, CT - Bachelor of Science in Finance (In Progress) Expected Graduation: May 2026
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