Professional Inspector & Business Consultant

James Hale

Indianapolis, IN *******@*****.*** 815-***-****

Professional Summary

Dedicated and community-driven professional with over a decade of experience across food service, client support, customer education and operations management. Proven expertise in customer success and enablement, vendor coordination, and client advocacy. Combines strong organizational skills, regulatory compliance awareness, and a passion for development and success management. Excels in managing day-to-day logistics while fostering inclusive, dignified client experiences.

Professional Experience

Professional Inspector & Business Consultant

Self-Employed, Remote Jun 2016 – Present

• Provided operational consulting and support to small businesses.

• Helped clients streamline internal workflows, improving cost-efficiency by up to 20%.

• Offered strategic guidance on vendor sourcing, inventory planning, and customer service improvement.

• Demonstrated flexibility working across industries including food, wellness, and property services.

Leasing Manager

AION Properties, Indianapolis, IN Jul 2024 – Aug 2024

• Oversaw CRM systems and managed incoming service and maintenance requests.

• Performed community outreach and B2B marketing with collaboration efforts.

• Improved day-to-day operations by coordinating vendor schedules and supporting resident needs.

Customer Training Specialist

Vyne Dental, Indianapolis, IN Jan 2024 – Jun 2024

• Delivered SaaS onboarding and task support to dental offices during random attacks causing high-impact service periods.

• Tracked client pain points and coordinated testing with other teams and follow-up calls. Leasing and Marketing Manager

Asset Living, Bloomington, IN Sep 2022 – Jun 2023

• Directed internal workflows, maintained marketing documentation, and oversaw CRM data accuracy.

• Led team onboarding and training support on client-focused communications and development.

Regional Leasing & Marketing Manager

Hunter Properties, Bloomington, IN Feb 2021 – Sep 2022

• Developed and enforced operational procedures to improve consistency across multiple sites increasing digital and physical foot traffic .

• Managed vendor relationships and upheld compliance with audit processes and service timelines that contributed to an increase in customer satisfaction by 23%. Leasing Agent

Hunter Properties, DeKalb, IL May 2020 – Feb 2021

• Promoted for excellent service and administrative performance.

• Improved documentation practices and team efficiency. Sales and Marketing Account Representative

Front Row Sales and Marketing Rockford, IL & Chippewa Falls, WI Aug 2016 – Dec 2019

• Executed product repositioning initiatives across retail sites, collaborating with buyers, merchandisers, and executives.

• Spearheaded a multi-store product buyback that finished 20 days ahead of schedule, improving team morale and execution speed.

• Secured company’s largest financial account by aligning promotional merchandising efforts with client goals.

• Earned promotion and served as Menards liaison; tracked SKU visibility and supported site optimization.

Community Engagement & Fundraising

Steinmeyer Benefit Auction Chippewa Falls, WI

• Secured $15K+ in donated goods and services, raising $25K in auction value and $10K in direct support.

• Organized high-impact grassroots fundraiser demonstrating stakeholder coordination and purpose-driven leadership.

Core Skills

Food Service Operations • Staff Supervision • Volunteer Coordination • Client Engagement • Inventory Management • Workflow Scheduling • Vendor Relations • Administrative Support • Community Fundraising • Process Improvement • Compliance & Safety Standards Tools & Platforms

Salesforce Monday AppFolio Yardi Google Workspace MS Office Entrata Rently Additional Backgrounds

Account Management Creative & Communication Services Journalism Massage Therapy Food service industry

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