Customer Service Group Fitness
Resume:
Eboni Thompson
Willing to Relocate
352-***-**** ***************@*****.***
Professional Summary
Highly motivated professional with over 15 years of customer service experience, coupled with clinical and hands-on expertise. Proven leader with strengths in communication, decision-making, multitasking, and maintaining safety standards. Passionate about health, wellness, and personal development, with a strong background in personal training, group fitness, and client coaching. Reliable, hardworking, and team-oriented with excellent organizational skills and a desire to continuously grow through learning new tools and programs.
Work Experience
Assistant Track and Field Coach
Gainesville High School – Gainesville, FL
October 2024 – Present
●Assist with organizing practices, skill development, and race strategies.
●Provide academic and emotional support to student-athletes.
●Motivate and mentor athletes to enhance performance and character.
●Help recruit prospective students and coordinate official campus visits.
●Ensure safe and effective training sessions, both individual and team-based.
Group Fitness Instructor
CRUNCH Fitness – Gainesville, FL
November 2023 – Present
●Design and deliver personalized fitness programs aligned with client goals.
●Provide nutritional guidance and support for sustainable wellness.
●Educate clients on training methods for strength, cardio, and flexibility.
●Inspire clients through accountability and consistent motivation.
Clinical Service Representative
University of Florida – Gainesville, FL
May 2023 – June 2024
●Served as a key point of contact for patients, physicians, and healthcare staff.
●Managed call routing and responded to patient inquiries with professionalism.
●Ensured clear and confidential communication in accordance with HIPAA standards.
Support Tech
UF Shands Hospital – Gainesville, FL
February 2022 – December 2022
●Assisted in patient mobility and safe transfer using lifting equipment.
●Supported nursing staff with clerical tasks, including answering calls, filing, and stocking.
●Maintained a clean, organized care environment for both patients and staff.
Environmental Services Technician
UF Shands Hospital – Gainesville, FL
June 2021 – February 2022
●Maintained sanitation of patient rooms and clinical areas.
●Disinfected surfaces to prevent infection and maintain health standards.
●Prepared discharge rooms for incoming patients.
Education & Certifications
Certification in Medical Administration & Management
National Career Institute – Jersey City, NJ March 2014 – June 2014
Pharmacy Technician Certification
Garden State Science & Technology Institute – Jersey City, NJ July 2012 – January 2013
Certifications & Licenses
Certified Personal Trainer
Certified Fitness Instructor
Certified Athletic Coaching
BLS Certified
Skills
Customer Service Personal Training Health & Nutrition Coaching
Microsoft Office Suite (Word, Outlook, Excel, Access)
Epic EMR HIPAA Compliance Administrative Support
Time Management Organizational Skills Typing
Hospital & Clinical Experience Patient Support Group Fitness
Human Resources Filing Documentation Review
Computer Literacy Communication Team Collaboration
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Professional Summary
Energetic and compassionate professional with over 15 years of experience in fitness, coaching, and youth development. Strong background in physical education, group fitness instruction, and athletic mentorship. Skilled in fostering student growth through inclusive, engaging, and structured physical activity programs. Recognized for motivating young learners, promoting health and wellness, and maintaining a safe, disciplined, and fun learning environment.
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Relevant Experience
Assistant Track and Field Coach
Gainesville High School – Gainesville, FL
October 2024 – Present
Support daily practices and develop conditioning drills for middle and high school athletes.
Mentor student-athletes on teamwork, discipline, and academic balance.
Assist with event preparation, campus tours, and parent engagement.
Emphasize sportsmanship and skill development in track and field events.
Group Fitness Instructor
CRUNCH Fitness – Gainesville, FL
November 2023 – Present
Lead group classes and promote teamwork, confidence, and physical well-being.
Design youth-friendly fitness programs that encourage fun movement and healthy habits.
Teach fundamentals of exercise including stretching, balance, and cardio.
Clinical Service Representative
University of Florida – Gainesville, FL
May 2023 – June 2024
Provided excellent customer service to a diverse patient population.
Strengthened communication skills with students, parents, and medical professionals.
Support Tech
UF Shands Hospital – Gainesville, FL
February 2022 – December 2022
Assisted with patient care and mobility; collaborated with interdisciplinary teams.
Maintained calm and effective communication in high-stress situations.
Environmental Services Technician
UF Shands Hospital – Gainesville, FL
June 2021 – February 2022
Maintained safety, cleanliness, and infection control in patient and common areas.
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Education & Certifications
Medical Administration & Management Certification
National Career Institute – Jersey City, NJ 2014
Pharmacy Technician Certification
Garden State Science & Technology Institute – Jersey City, NJ 2013
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Certifications & Licenses
Certified Personal Trainer
Certified Fitness Instructor
CPR Certification
BLS Certification
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Core Skills
Physical Education Leadership
Youth Fitness Instruction
Student Mentorship & Engagement
Lesson Planning & Activity Organization
Communication with Parents & Faculty
Classroom & Behavior Management
Time Management & Team Collaboration
First Aid & Emergency Preparedness
Microsoft Office & Google Workspace
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