Customer Service Specialist Ii

Vanessa Lamphere

**** * ******* **. #****

Grand Prairie, TX 75050

Ph: 817-***-****

Objective

Actively pursue a challenging and rewarding career with opportunity for growth and advancement which would effectively utilize my administrative, organizational, and communication skills.

Experience

09/13-11/23 UT Southwestern Medical Center of Dallas-Radiation Oncology

Coding Supervisor

Coding Specialist II (07/16-10/19) Abstractor (09/13-07/16)

Review Physician E&M notes in Epic, Knowledge of NCCI and MUE edits, Coding Denials, Verify ICD-10/CPT Coding, Notify physicians or staff of any documentation errors, medical terminology, familiarity with payer billing, reimbursement and regulations, including the ability to read and interpret payer Explanation of Benefits, Provide training for physicians and staff, Prepare end of month reports, Prepare and send out Physician Documentation Report, Provide information for Revenue Cycle Meetings, Enter and review charges for E/M, special procedures, weekly treatment management, Inpt/SCC, Post void residual charges, scope and facility charges, Make appointment corrections in Mosaiq, Closing of Simulation Notes, Quality Check List review, Audit charts for documentation, 3D/IMRT notes, Review of CT orders, Treatment intent input, Facility WQ, review documentation and charges for Gamma Knife and perform other assigned duties.

03/05-08/13 Children's Medical Center of Dallas-Endocrinology Center

Senior Patient Access Representative/Medical Assistant

Check-in/Check-out patients, Customer Service, Scheduling Appointments, Collect co-pays, Referrals, Verify Insurance, Pre-register, Charging/Diagnosis, Filing back medical records, Time Study; Productivity Report; Answering phones; End of Day Batch Out/Settlement; Running daily schedules

05/01- 03/05 Old Navy Mesquite, Tx

Sales Associate

Cashier, Sales Floor, Customer Service, Shipment, Train co-workers, and projects.

08/00-05/01 Subway Crandall, Tx

Assistant Manager/ Sandwich Artist

Cash Drop, Counting down register, Cashier, Inventory, Prep-Cleaning, Stock, Sandwich Artist, and Responsible for opening and closing store.

Trade Skill

Computer Application:

MS Word, MS Office, Microsoft Office, MS Windows Me, MS PowerPoint, MS Spreadsheet, MS Excel, MS Access, Typing/10 Key, 75 wpm

Education

•2007-2008 Richland Community

•2005-2006 Remington College

•2003-2004 Richland Community

•1999-2003 Crandall High School

REFERENCE

Available upon request.

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