Customer Service Information Technology

Khadija Qureshi

Amsterdam, NY *******.***********@*****.*** 347-***-****

Professional Summary

Detail-oriented and versatile professional with a background in information technology, retail, and logistics. Experienced in programming, database management, and cybersecurity, alongside strong leadership and customer service skills. Adept at problem-solving, multitasking, and ensuring efficiency in fast-paced environments.

Education

B.S. Information Technology

SUNY Empire State College 2022 - 2023 Dean’s List A.S. Computer Science

Fulton Montgomery Community College 2019 - 2021 Alpha Alpha Upsilon, Dean’s List Work Experience

Library Assistant

Fulton Montgomery Community College, Johnstown, NY 2020

● Assisted students and faculty with research, book checkouts, and library resources.

● Maintained organization of materials and provided clerical support. Cashier/Keyholder

Dollar General, Amsterdam, NY 2022 - 2023

● Managed cash register operations and provided excellent customer service.

● Assisted with store opening and closing, inventory management, and loss prevention.

● Trained new employees on policies and procedures. Repack Associate

Dollar General Distribution Center, Amsterdam, NY 2023

● Inspected and repackaged products for distribution, ensuring quality control.

● Maintained accurate labeling and order fulfillment in a fast-paced warehouse environment.

Inbound Warehouse Worker

Target Distribution Center, Amsterdam, NY 2024 - 2025

● Processed incoming shipments, maintained inventory accuracy, and ensured efficient warehouse operations.

● Adhered to safety compliance standards while working in a team-oriented environment. Skills

Technical Skills

● Programming Languages (Java, SQL, HTML)

● Web Development & Database Management

● Operating Systems (Windows, Linux)

● Networking & Cybersecurity

● Cloud Computing & Software Development

Soft Skills & Leadership

● Teamwork & Collaboration

● Communication & Problem-Solving

● Time Management & Adaptability

● Training & Development

● Leadership & Supervisory Skills

Retail & Logistics Skills

● Cash Handling & Register Operations

● Inventory Management & Loss Prevention

● Order Picking, Packing & Quality Control

● Safety Compliance & Continuous Improvement

Additional Interests

● Volunteer Work

● Creative Arts (Photography, Painting)

● Exercising & Traveling

● Gardening & Cooking

● Social Media Management

● Customer Service

● Bi-Lingual (Urdu, Hindi, English)

● Flexible

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