Customer Service Property Manager

Aviance J Johnson 773-***-****) ************@*****.***

INTRODUCTION

As a seasoned property management professional with a passion for delivering exceptional customer service, I am committed to adding value to every community under my supervision through strong financial oversight, strategic contract negotiation, team development, and effective communication. PROFESSIONAL EXPERIENCE

Avanath Realty 2022 –2025– Market units with retail stores on first floor The Renaissance Collaboration - 2020 – 2022 - Tax Credit Properties Heartland Alliance 2013 - 2019 Mixed Income attached with Social Services St. Leo Apartments 2010 – 2013 Military Housing

AREA PROPERTY MANAGER

Tax Credit and Subsidized Portfolios

• Ensure compliance with lease agreements, tenant occupancy documents, s, and timely rent collections, unit turns, preventive maintenance schedules and reserve withdraws.

• Serve as liaison with external agencies including IL Department of Housing, Cook County and City Hall, Building Departments, Code Violations, and Fire Department.

• Oversee annual inspections with an emphasis on unit conditions, building cleanliness, and adherence to preventive maintenance schedules.

• Submit monthly operational reports, including occupancy rates, rent collections, move-ins/outs, vacancy turnaround, eviction updates, and abated unit status.

• Prepare and submit monthly reports such as: waitlist activity, eligibility requirements, applicant denials, and property traffic reports.

• Manage property budgets; submit monthly variance reports with explanations, projections, adjustments, and necessary corrections.

• Maintain accessibility of regulatory documents at each property, including AFHMP, Community Rules, Tenant Selection Plans (TSP), and Regulatory Agreements.

• Ensure timely resolution of tenant complaints, community issues, and vendor payments.

• Provide supervisory oversight for both administrative and maintenance staff.

• Lead staff development initiatives, conduct performance evaluations, set up training schedules, and provide input on hiring and termination decisions.

• Cultivate positive relationships with local officials, including aldermen, law enforcement, and community organizations.

• Implement process improvements to reduce duplication, eliminate inefficiencies, and promote operational effectiveness.

• Code and track vendor invoices to minimize late fees and prevent service interruptions.

• Develop and monitor marketing strategies to generate leasing traffic and meet occupancy targets.

• Attend court proceedings related to non-payment and eviction actions.

• Collaborate with maintenance teams to establish benchmarks that improve response times and enhance resident satisfaction and retention.

• Distribute weekly performance reports (A/R, Delinquencies, Evictions, Aged Payables) to site managers and facilitate status updates via Zoom.

EDUCATION

Bachelor of Arts Degree

RIM Certification

ARM-IREM Member

Tax Credit Certified

CMH Certified

Leasing License

Broker License -pending

Aviance J. Johnson 773-***-****) ************@*****.*** COVER LETTER

Dear Hiring Manager:

Thank you for taking the time to review my resume. I understand that selecting the best candidate for the Manager role is a significant decision, and I appreciate the opportunity to be considered. I’ve reflected further on how I can contribute meaningful value to your organization. My experience in overseeing financial management, team development, asset maintenance, and implementing preventive maintenance programs—combined with a strong command of key performance indicators—positions me well to support your goals for operational excellence and sustainable growth. If selected as your next Manager, my focus will be on ensuring full compliance with company policies procedures, processes and regulations. With over 15 years of industry experience, I’ve developed a keen eye for identifying inefficiencies and crafting tailored strategies to address gaps to improving outcomes. My track record includes effective oversight in:

• Property and NSPIRE inspections

• File audits and eligibility verification

• Compliance monitoring

• Operating and capital budget management

• Requests for reserves and tracking expenditures.

• Collaboration with asset managers (Raymond James, Cinnaire) in addition to bank auditors

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I am also proficient in Yardi Voyager software and use it to:

• Monitor performance and implement corrective action plans

• Maintain assets and enforce lease provisions

• Accurately code vendor invoices using budget guidelines

• Make corrections to ledger

• Visit property sites to ensure physical and operational standards are met

• Prepare annual and capital budgets

In addition to my technical skills, I cultivate strong relationships with residents, clients, and stakeholders. I will bring a collaborative spirit, a passion for service, and a continuous focus on increasing NOI through sound property management practices and processes. Thank you again for considering my application. I look forward to the opportunity to further discuss how I can support your mission, vision and add lasting value to the team. Thanking you in advance,

Ava Johnson

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