Customer Service Attendant

MARIBEL TENA

**** ********* ****.****** **, ***** Home:213-***-****)

************@*****.***

CAREER OBJECTIVE:

To secure a responsible challenging position in which my skills may be effectively utilized toward advancement.

SKILLS:

TRANSPORTATION SKILLS:

B-P License;Expiration Date: 09/29/2014

Bus Operator, Service Attendant, Dispatch Supervisor, knowledge of Rules and Regulation, empty probate the buses.

OFFICE SKILLS:

Bilingual (Spanish) Programs,Excellent Customer Service, Cash Handling Knowledge 1995-2010

Microsoft Word Filling Alphanumeric Microsoft Powerpoint Telephone Etiquette Switchboard Microsoft Windows

Typing 45 wpm Microsoft Excel Word Perfect

WORK EXPERIENCE:

Norwalk Ca Transit

562-***-**** 12700 Norwalk Blvd.

Norwalk, Ca 90650

Nov./2011-Oct./2018

Fired Approx.$24.00

Due to being sick at the time.

Norwalk Ca Transit

562-***-**** 12700 Norwalk Blvd.

Norwalk, Ca 90650

June/2010-Nov./2011

Laid Off Approx.Hr:$9.00 -$17.00

Unemployed:June/2010

MV Transit

562-***-**** 7209 Rosecrans Ave.

Paramount, Ca 90723

June/2011-June/2011

Seeking Advancement:Hr:$9.00

Supervisor/Dispatcher

Duties:Supervise 10 drivers; dispatch; customer service; general offices; key holder. Norwalk Ca Transit

562-***-**** 12700 Norwalk Blvd.

Norwalk, Ca 90650

March/2010-June/2010

Laid Off Approx.Hr:$9.00 -$17.00

Coach Operator/Service Attendant:

Coach Operator Duties:Customer service, knowledge of City Routes, knowledge of rules and regulations, State Laws, data entry, logs accurate. Service Attendant:Service Attendant Duties:

•Cleans, sweeps, mops and removes graffiti from vehicle interiors

•Cleans interiors and exteriors of buses, including sweeping, scrubbing, polishing, cleaning and/or replacing windows and seat cushions, collecting trash, and removing graffiti.

•Operates cleaning machines, including wet/dry vacuuming equipment, floor scrubbers, grout hogs, and high-pressure steam/hot water washers.

•Cleans component parts and undercarriage of vehicles with high-pressure steam/hot water and/or compressed air.

•Sweeps, mops, and cleans maintenance shops, restrooms, locker rooms, offices, work pits, and yard areas.

Bus

•Checks fluid levels and dispenses fuel, engine oil, and engine coolant. •Dispenses fuels such as diesel and/or Compressed Natural Gas (CNG). •Records quantities of liquids dispensed into the Maintenance Management Material (M3) System.

•Checks tire pressure of vehicles and adds air as needed.

•Drives buses through bus wash stations and around the yard.

•Aligns buses with vacuum systems and air blows debris out of coaches. •Cleans, sweeps, mops, and removes graffiti from vehicle interiors.

•Parks buses in designated areas of the maintenance facility.

•Removes and replaces farebox vaults of buses returning from services and dumps contents into safes.

•Services and hand washes company equipment assigned (CEA) cars. Unemployed:April/2009-March/2010

Metro

213-***-****) One Gateway Plaza, Plaza Level

Los Angeles, Ca 90012-2932

March/2009-April/2009-Dec./2008-Dec./2008

Training Pay Approx.Hr:$11.00

Training Bus Operator

Duties: Customer service, data entry, computer, knowledge of State Laws and Regulations. Reason for Leaving:Did not pass training.

Unemployed: Jan. /2006-This Day

Registrar-Recorder/County Clerk Contact: Human Resource Dept.

800-***-****) 12400 Imperial Hwy.-P.O. Box 1024, Norwalk, Ca 90651-1024 Feb. /2008

Hr: $10.00

Heavy Lifter

Duties:Pick election polls.

Reason for Leaving:Election only.

Skill Master Inc. Contact: Human Resource Dept.

562-***-****) 12011 Firestone Boulevard Norwalk, CA 90650-2908 Sept. /2007

Hr: $10.00

Duties:Data Entry, computer work, general office

Reason for Leaving:Agency.

Western Dental Corp. Contact: Human Resource Dept.

(1-800-***-****) 530 South Main Street Orange, Ca 90868 Insurance Clerk Nov. /2005-Dec. /2005

Hr: $8.50

Duties: Verified Insurance coverage by calling other companies, customer service, data entry, general office work.

Reason for Leaving:Seeking Advancement.

Charles R. Drew Head Start LA Contact: Human Resource Dept.

323-***-****) 1731 E. 120th Street Los Angeles, Ca 90059 Bilingual Receptionist /Secretary April /2002-Nov. /2005 Hr: $12.50

Duties: Customer service, greet visitors, give directions, translate for parents during meetings, deal with vendors, answer questions, provide resource materials and applications, answer multi-phone lines systems, route calls, take messages, receive date, sort, and distribute incoming mail, maintain records, check data, and prepare reports, file documents, assist with typing information into spreadsheet, create my own spreadsheet, design poster for the school site, keep track of meal count, graph enrollment, report staff absenteeism on a daily basis and keep a log for or records, keep track of all state license papers posted in presentable manner, create memos distribute and get signatures from staff, pick up and distribute checks to staff, give courteous calls to parents regarding children absenteeism, responsible for ordering supplies, and receiving them and distribution, do work orders for maintains work to be done to the school, keep records of all repairs done, create new files for every school year. Help out making large amounts of copies, put together pamphlets for staff, keep all teacher and parents forms in order, and assist in the classroom when needed, helping teachers with paper work as needed. Keep track of employee time cards and employees schedule work and overtime. Reason for Leaving:Seeking Advancement.

United States Postal Service Contact: Human Resource Dept.

310-***-****) 4766 Admiralty Way Marina Del Rey, Ca 90292 Mail Sorter Nov. /2001-Dec. /2001

Month $1,400

Duties: Customer service, sort mail by zip-code.

Reason for Leaving:Seasonal.

Unemployed: June /2000-Nov. /2001

BCBG Max Azria Contact: Supervisor Eddie Cachue

323-***-****) 2761 Fruitland Vernon, Ca 90058

Data Entry Mar. /2000-June /2000

Hr: $9.00

Duties: Data entry, returns, fax, shipping and receiving, customer service, complaints, filing alphanumeric, copies, dealing with vendors, memos, and reports, answering phones and things in a timely manner. Supervise employees of 10-12 adults and keep track of their time cards and work schedule.

Reason for Leaving:Seeking Advancement.

Digicell International Contact: Supervisor Debbie Ebizadeha Receptionist Sept. /99-Jan. /2000

(310- 836-8600) 6101 Washington Blvd, Suite #201 Culver City, CA 90232 Hr: $9.00

Duties: Time cards input information in computer with the computer system, keep track of staff time schedule, handling customer payments (money) from other companies, sales, customer service, copies, fax, letters, memos, tracking packages from ups and fedex, placing order for supplies, invoices, answer 12 line phones, typing, filing, clerical work. Reason for Leaving:Seeking Advancement.

EDUCATION:

Rio Hondo College 2004-2005 College units Whittier, Ca Compton College 2002 12 units Child Development Compton, Ca United Education Institute 98-99 Huntington Park, Ca Cosmetology School 95 Completed 11 months Huntington Park, Ca Warren High School Graduate 93 Downey Ca

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