Customer Service Security Agent
Resume:
Gabriela Moldovan
780-***-**** ️ *******************@*****.***
Professional Summary
Compassionate and detail-oriented professional with extensive experience in security, client support, and facility maintenance. Adept at maintaining safety, building positive relationships, and responding effectively to emergencies. Skilled in bilingual communication (English & Romanian), conflict resolution, and delivering excellent customer service in high-pressure environments.
Core Skills
●Security Operations & Safety Compliance
●Conflict Resolution & De-escalation
●First Aid & Emergency Response
●Customer Service & Client Relations
●Microsoft Word, Excel, PowerPoint
●Fluent in English & Romanian
Certifications & Training
●SMART Training Program (Online) – ProServe, ProTect, Sell Safe
●Basic Security Training Certificate – Justice Institute of BC
●Medical Office Assistant Certification – University of the Fraser Valley
●First Aid & CPR Certified
●High School Diploma – W.J. Mouat Secondary
Professional Experience
Securiguard – Security Agent Stantec Tower, Edmonton
Oct 2024 – Present
●Patrol and monitor premises to ensure safety and compliance with site regulations.
●Respond to emergencies, provide assistance, and remove disruptive individuals when necessary.
●Offer guidance to contractors and visitors, maintaining a professional and welcoming environment.
Paladin Security Group – Door Watch Security Agent Edmonton City Centre Mall
Sep 2024 – Oct 2024
●Maintained a visible security presence to ensure public safety.
●Assisted with customer directions, client escorts, and resolving inquiries.
Alberta Cleaning Company – Housekeeping Attendant
Aug 2024 – Oct 2024
●Delivered high-standard cleaning services for residential and commercial spaces.
●Performed deep cleaning, organization, and sanitation tasks.
Edmonton Mobile Security Supervisor
Jan 2024 – Apr 2024
●Supervised mobile security operations across multiple sites.
●Responded to alarms and coordinated with teams to resolve incidents.
Security Agent – Edmonton City Centre
Jun 2023 – Sep 2023
●Conducted patrols, wrote incident reports, and de-escalated verbal disputes.
Hyatt Regency Hotel – Housekeeping Attendant Amsterdam
Aug 2022 – Sep 2022
●Maintained guest room cleanliness and prepared rooms for arrivals.
Additional Security Roles
●Kamloops Mobile Security Agent (2021–2022)
●Kamloops Airport Security Agent (2020–2021)
●TRU Security Agent (2020)
●BigHorn Security – Safeway Site (2019–2020)
Volunteer Experience
Receptionist – Podiatry in Motion Abbotsford Jun 2015
●Managed patient appointments, organized files, and handled phone communications.
Receptionist – M2/W2 Association Abbotsford Jun 2012 – Jun 2013
●Managed mail, files, and client communications.
Key Strengths
●Empathetic and compassionate with a strong sense of responsibility.
●Works effectively both independently and within teams.
●Professional, adaptable, and detail-oriented in all tasks.
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