Software Engineering Customer Service

TITO A. DEL VALLE

Merrick, NY 516-***-**** ️ ***************@*****.***

GitHub: https://github.com/thefallxo96 Open to Relocation & Travel Available to Start Immediately

Professional Summary

Detail-oriented and bilingual professional with a strong background in administrative healthcare support and customer service, currently studying Software Engineering. Known for being dependable, punctual, and an eager learner with excellent communication skills. Brings a tech-forward mindset, thrives in fast-paced environments, and is ready to contribute immediately. Actively seeking roles to transition into the tech industry with a long-term growth mindset.

Technical Skills

• Languages & Tools: JavaScript, HTML, CSS, Git, Visual Studio Code

• Software: Microsoft Office (Word, Excel, PowerPoint, Teams), Google Workspace

• Healthcare Systems: Electronic Medical Records (EMR/EHR), VHA Scheduling Tools

• Other Skills: Bilingual – Fluent in English & Spanish, Medical Terminology (both languages), Fast Learner, Bookkeeping

Professional Experience

Medical Support Assistant

Department of Veterans Affairs – Northport, NY Jan 2024 – Present

• Independently coordinate a range of patient services in outpatient/inpatient settings.

• Schedule, reschedule, and manage appointments across multiple digital systems in alignment with VHA national guidelines.

• Advise clinical staff on administrative procedures; relay messages and manage records with HIPAA compliance.

• Participate in daily huddles, verify insurance/demographics, and handle high-volume communication needs.

• Known for professionalism, reliability, and an eagerness to go above and beyond.

Housekeeping Aid

Department of Veterans Affairs – Northport, NY Aug 2022 – Jan 2024

• Maintained cleanliness and sanitation of patient areas, ensuring a safe and healthy environment.

• Collaborated closely with nursing staff to support facility readiness.

• Consistently recognized for dependability and attention to detail.

Label Control Operator

Citation Healthcare Labels, LLC – Hauppauge, NY Dec 2019 – Aug 2022

• Handled high-volume scheduling and customer communication for healthcare product distribution.

• Edited, cross-checked, and submitted critical documentation across multiple electronic systems.

• Acted as a key liaison between management and production to maintain quality control.

Office Support Specialist

Lewin & Baglio LLC – Westbury, NY Dec 2018 – Dec 2019

• Managed clinical documentation, calls, scanning, and digital filing.

• Maintained workflow of inbound and outbound communication across the firm.

• Trusted with confidential mail and client-facing support duties.

Electronics Sales Associate – Mobile

Target – Westbury, NY Jan 2017 – Dec 2018

• Drove sales of mobile devices and laptops; managed activations and account setups.

• Maintained organized displays and reported performance metrics to management.

Education

Software Engineering Certificate Program (Currently Enrolled)

General Assembly – Remote

Expected Completion: February 2026

Nassau Community College – Garden City, NY

Attended: 2016 Studied Liberal Arts

Calhoun High School – Merrick, NY

Graduated: June 2015

Core Strengths

• Punctual & Professional

• Strong Communication Skills

• Technically Adaptable & Eager to Learn

• Team-Oriented with Independent Initiative

• Willing to Relocate or Travel as Needed

• Ready to Start Immediately

Contact this candidate