Quality Control Customer Experience

ARNOLD

MULAMBA

*************@*****.***

+1-319-***-****

MARION, IA 52302

Bold Profile

KEY SKILLS

• Preventive actions

• Production Line Management

• Quality Control

• Operational Efficiency

• Problem Solving

• Team Supervision

• Customer Experience

• Lean Manufacturing

EDUCATION

HIGHER INSTITUTE OF

COMMERCE

01/2007

Graduation diploma: ACCOUNTIG

Section: FINANCIAL AND

ADMINISTRATIVE MANAGEMENT

Saint Cyprien College

01/2004

State Diploma: Commercial and

Administrative

Option: Commercial and Administrative

PROFESSIONAL SUMMARY

Motivated and results-driven production and quality control professional with strong experience in manufacturing, team supervision, and continuous improvement. Know for being disciplined, detail-oriented, and solution-focused with a passion for operational excellence and customer satisfaction.

WORK EXPERIENCE

Production Line Worker

CCB Packaging -

Mai 2025- Present

-Operated production lines 2,4,5,8 and 15

-Supplied machines with raw materials

-Monitored machine operation and performed quality checks

-Labeled and assembled finished products

-Performed line changeovers and cleaning

-Ensured adherence to product standards and safety protocols Production & Quality Control Manager

SIMAC-Kinshasa, DR Congo

May/2018 - 2024

• Supervised production lines and workshops

• Designed and implemented processes and procedures

• Monitored productivity and reduced operational waste bv 3%

• Increased daily production output by 20%

• Identified and resolved production bottlenecks

• Ensured compliance with hygiene and quality standards

• Prepared daily reports and implemented improvement solutions Marketing & collections Manager

Agrivet MT – Kinshasa, DR Congo

Jan 2008 – Dec 2012

• Managed client visits and business relationships (including FAO and PARSSAR)

OTHER DIPLOMAS

-Problem Solving

-Customer Experience

-Lean Transformation

-Leadership and Management

• Developed weekly customer visit schedules.

• Contributed to significant quarterly sales growth. SPOKEN LANGUAGES

French: Fluent

English: Intermediate

(Currentky improving

Lingala: Fluent

REFERENCES

• Richard, MULAMBA, General Manager, +243*********, AGIVET MT

• Josué, KADIMA, Production Workshop Engineer, +243*********, SIMAC

TRAINING

• January 2010: Microsoft Office training (Word, Excel, Powerpoint) in South Africa

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