Customer Service Quality Assurance

KYLIN THOMPSON

**************@*****.*** 910-***-**** Orlando, Fl 32837

Summary

I come from a military family born and raised and was in the service myself. I have great communication skills and hard work ethic from everything I've done up to this point. I'm a very hands on person and I'm always open to learning new opportunities that can take me further. I promise to offer the best output of work everyday.

Skills

●Car mechanics

●Transportation

●Delivery

●Construction

●Customer service

●Organizational skills

Experience

Sherrills flooring Xenia, Ohio

Wood Flooring

03/2019 - 1/2020

●Evaluated existing structures for repair or replacement options.

●Stocked inventory areas with supplies needed for upcoming jobs.

●Maintained a clean job site throughout the duration of each project.

●Inspected finished product for quality assurance purposes before finalizing the job with customers.

●Installed various types of hardwood, laminate, ceramic tile, vinyl plank and other types of flooring.

●Removed existing floor coverings such as carpet, tile, vinyl in preparation for installation of new floors.

●Assisted in loading and unloading materials from delivery trucks at job sites.

●Completed all necessary repairs on subfloor surfaces prior to installation of new floors.

●Adhered to safety protocols while working on job sites in order to prevent injury or property damage.

●Utilized power tools including saws and sanders to complete project work.

Wawa Orlando, FL

Cashier

01/2023 - 07/2023

●Assisted customers over the phone regarding store operations, product information and order placement.

●Verified that customers were of legal age to purchase alcohol or tobacco products.

●Ensured compliance with all safety regulations within the store environment.

●Provided excellent customer service while promoting loyalty programs to increase sales potential.

●Performed other duties as assigned by management.

●Conducted price checks for special orders or discounts as requested by customers.

●Balanced daily transactions on a computerized point-of-sale system.

●Issued receipts, refunds, credits or change due to customers.

●Stocked shelves with merchandise when needed.

●Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

●Greeted customers and answered any questions they had about the store's products and services.

Building blocks llc Miami, FL

Spotter

07/2023 - 05/2024

●Observed work operations to detect potential hazards and recommend corrective actions as needed.

●Trained new spotters in safety protocols and practices according to company guidelines.

●Made sure personnel stayed safe and out of the way

Boar's Head distributor Orlando, FL

Warehouse Associate

01/2023 - 06/2023

●Packed goods for shipment in accordance with customer instructions.

●Assisted in loading finished goods onto delivery vehicles as required.

●Labeled containers correctly for product identification purposes.

●Received and processed incoming shipments, verifying accuracy of items against purchase orders.

●Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.

●Collaborated with team members to complete tasks efficiently and accurately.

Marine Corps Camp Lejeune, NC

Motor Transport Operator

02/2020 - 11/2022

●Loaded, secured, and unloaded cargo according to established procedures.

●Performed pre-trip inspections on assigned vehicles to ensure they met safety requirements.

●Conducted regular checks of fluid levels including oil, coolant, transmission fluid, brakes.

●Adjusted load distribution as needed based on weight restrictions and road conditions.

●Monitored vehicle performance and reported any problems or malfunctions immediately to supervisors.

●Inspected and maintained vehicles to ensure they were safe for operation.

●Cleaned interior and exterior of vehicles as needed during shift operations.

●Filled out necessary paperwork such as log books prior to beginning each trip.

●Adhered strictly to all safety protocols when operating motor transport equipment.

●Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.

Amazon Vandalia, Ohio Delivery Driver 11/2024 - Current

●Drive safely: Operate Amazon-branded vehicles safely and in accordance with traffic laws

●Follow routes: Plan and follow delivery routes to ensure packages are delivered on time

●Load and unload: Use safe loading methods to load and unload packages from vehicles

●Maintain vehicles: Perform routine vehicle maintenance on Amazon trucks

●Provide customer service: Provide excellent customer service and communicate customer feedback to management

●Collect payments: Collect payments from customers if required

●Maintain records: Keep accurate delivery records and report any issues to management

●Ensure quality: Ensure packages are marked with proper addresses and tracking information

Education and Training

Beavercreek High School Beavercreek, OH

High School Diploma

05/2020

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